ASL - Operations

Stand Out For Good, Inc. • Tampa, FL

2d • Onsite

About The Position

The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Operations Leaders drive excellence through increasing sales, finding operational efficiencies, and developing top talent within their team. This role is a balanced leadership position, supporting both the business and the guest experience: 50% Back of House (operations, shipment, inventory, process execution) 50% Front of House (guest engagement, sales leadership, team development).

Requirements

• 1 year Retail Management
• Must be able to lift & carry heavy boxes (up to 30 lbs)
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently.
• May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
• Must be able to lift and carry 30 pounds regularly without assistance.

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.
• Drive excellence through increasing sales, finding operational efficiencies, and developing top talent within their team.
• Foster a guest-focused team environment through driving volume and anticipating guest needs.
• Achieve excellent guest service by role-modeling company service standards.
• Proactively provide timely feedback to associates, reward and recognize performance to drive retention.
• Hold self and associates accountable for achievement of financial results and performance standards.
• Manage conflict and coach by applying company’s recommended processes, standards and guidelines.
• Empower and involve associates in decision-making processes.
• Receive feedback and foster dialog around solutions.
• Develop associates through an individualized approach by matching talent with tasks, delegating, and challenging on results.
• Foster team commitment through support, relationship building, and recognizing individual contributions.
• Lead by managing through change and adversity.
• Make recommendations on hiring, promotions, and terminations of team members based on performance.
• Consistently meet or exceed store and individual goals and contribute to the store’s overall goals.
• Engage our guests and make their shopping experience exceptional!
• Co-Lead floor sets/refresh management.
• Manage and oversee scheduling.
• Manage back of house organization.
• Manage shipment and product prep process (steaming, hanging etc.).
• Plan and manage merchandise markdown process.
• Manage supply orders, maintenance & cleaning.
• Manage Inventory/Damages Audits and manage banking & loss prevention systems.
• Train new associates on operational processes.
• Co-manage payroll and responsible for store’s financial performance.
• Responsible for decisions regarding store operations and planning.
• Control workflow through successful planning and delegation.
• Execute task directives within designated time frames.
• Complete opening/closing procedures.
• Adhere to loss prevention practices and report potential incidents to ensure shortage control in order to protect Company assets.
• Communicate effectively with executive team.
• Utilize and manage the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales.
• Interpret Home Office communication through Store Leader / District Leader partnership.
• Partner with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment.
• Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team.
• Communicate performance observations and offer feedback to the District Leader.

Benefits

• 10% of our net proceeds go directly to local charitable organizations
• Long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees