Assistant Store Director

ZUPAN Enterprises oregon•Lake Oswego, OR

32d•Onsite

About The Position

Partners with the Store Director to lead total store operations. Provides leadership, direction to department managers and associates. Displays a passion for food, building strong effective teams and exceptional customer service. Accountable for the financial performance of the store including achieving sales, gross and shrink reduction goals across all departments. Creates an inspiring customer experience by ensuring excellent customer service and providing high quality, well merchandised products for our customers.

Requirements

Excellent customer service skills and a positive attitude
Ability to collaborate and lead as well as be self-directed
Proven ability to mentor and develop team members
Ability to manage multiple assignments at once
Strong organizational skills with an attention to detail and accuracy
Ability to maintain a clean and safe work environment
Must have current Oregon Food Handlers card, ServSafe certification a plus
Able to work a flexible schedule based on the needs of the store, which includes working a variety of shifts including days, evenings, weekends and holidays.
Demonstrate a strong work ethic and integrity.
Able to answer customer questions in a clear and service-oriented manner.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations.
Ability to effectively present information to and respond to questions from other managers, store managers vendors & customers.
Strong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages
Knowledge of Microsoft Office application including Microsoft Word, Excel and Outlook.
Ability to apply concepts such as fractions, percentages and discounts.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to solve practical problems.

Nice To Haves

ServSafe certification

Responsibilities

Oversees perishable and/or non-perishable department operations. Demonstrates a thorough knowledge of all departments including labor allocation, job responsibilities, inventory management, merchandising, product knowledge and financial goals.
Demonstrates ability to multi-task and independently manage own time. Adjusts priorities, productivity, and speed based on the needs and conditions of the store. Balances administrative tasks with presence on the sales floor.
Performs regular store walkthroughs to maintain merchandising and cleanliness standards. Works with department managers and associates to keep all displays clean, well-stocked, properly rotated and advertised with accurate signage.
Oversees effective scheduling and labor allocation to meet business needs and labor budget.
Responsible for store security and safety; monitors and guarantees proper sanitation, store appearance and cleanliness; ensures that store equipment is kept in good working order and properly maintained.
Maintains responsive and cooperative relationships with department managers, associates, vendors and customers.
Promotes a collaborative team environment through recognition, leading by example and working alongside associates.
Models friendly and attentive customer service. Seeks customer feedback and uses it to improve the customer experience. Handles difficult customer service situations and seeks a positive resolution. Trains and coaches associates to do the same.
Holds department managers and associates accountable for following polices and procedures. Promptly addresses and seeks resolution to operational issues.
Understands and utilizes reports and data to aid in making sound business decisions. Sources include, but are not limited to financials, inventory, BR Data, ISS45, and product ordering systems.
Demonstrates self-awareness and seeks opportunities for professional growth. Responds positively to feedback and demonstrates ability to work collaboratively with store level associates, merchandisers and home office.
Supervises department managers and associates.
Assist in interviewing, selecting, training, developing and counseling store level associates in a manner that builds and sustains high performing teams and minimizes turnover.
Train and mentor store associates to achieve customer service and financial goals.
Conduct associate reviews in a timely manner.
Counsels and disciplines department managers and store associates according to company policy.
Communicates expectations and holds department managers and associates accountable for meeting standards through ongoing feedback, training and coaching.
Works with department managers to evaluate and develop job knowledge and skills, including labor allocation, job responsibilities, inventory management, merchandising, product knowledge and financial goals.