Assistant Starbucks Manager - Full Time with Benefits - Open Availability Required - Cosentino's Market #425 - 8051 W 160th St, OPKS

Cosentino's Food Stores•Overland Park, KS

12d•Onsite

About The Position

The Starbucks Assistant Manager is responsible for helping to lead a team in creating and maintaining the Starbucks experience for customers. This role requires the regular and customary exercise of discretion in training and managing the overall team, ensuring customer satisfaction and product quality, and managing safety and security within the department. The position formally reports to the Starbucks Manager and is a non-exempt position.

Requirements

A food handling permit is required within the first 14 days of employment.
Minimum of 2 years previous progressively responsible retail experience, preferably in food or restaurant.
Must be Starbucks AST (Advanced Store Trainer) certified within 90 days of being in position.
Completion of ongoing training and development as listed on the Cosentino Learning Plan.
Able to operate, clean and maintain all equipment safely and competently.

Nice To Haves

A college degree in a business-related field may substitute for a portion of the required experience.

Responsibilities

Implement Cosentino Customer Service Standards.
Foster a 'customer comes first' attitude by training and holding the team accountable for delivering legendary customer service.
Provide effective coaching to improve individual and team performance.
Promote a positive team atmosphere with cooperation, teamwork, high morale, positive interactions, and recognition.
Effectively manage multiple situations simultaneously in a fast-paced environment.
Manage with integrity, honesty, and knowledge that promotes the culture, values, and mission of Cosentino’s and Starbucks.
Demonstrate a calm exterior during high-volume periods and manage smooth transitions.
Provide direct supervision of team members in an operationally effective, motivating, and respectful manner.
Address employee relations issues and work with the Store Director and Human Resources team to resolve them when the Department Manager is not present.
Effectively manage and handle confidential and sensitive information.
Ensure team adherence to legal and operational compliance.
Clearly communicate departmental goals and individual roles in achieving them.
Plan and implement a daily strategy to complete all department tasks and communicate this plan to the team.
Assist the Manager with inventory management, including counting merchandise, verifying against invoices, inspecting deliveries for shortages/damages/quality, and utilizing cost-effective ordering practices.
Be knowledgeable about department items to accurately and courteously answer customer questions.
Meet or exceed productivity standards.
Know, comply with, and ensure team compliance with all health regulations, sanitation guidelines, and safety procedures.
Ensure the department is always clean, fully stocked, and creatively merchandised.
Know and practice rotation procedures to ensure product dates are properly monitored.
Demonstrate strong verbal and interpersonal skills for positive customer and peer interactions.
Demonstrate basic math and reading skills.
Operate, clean, and maintain all equipment safely and competently.
Promote department sales by suggesting additional products, offering samples, and creating visually appealing displays.
Resolve customer complaints professionally and involve store management when appropriate.
Ensure all new employees receive orientation and ongoing training.
Practice open communication with the store management team regarding any department issues.
Efficiently and accurately prepare, package, and label products for sale.
Quickly unload incoming shipments and neatly stock them in designated areas without damaging merchandise.
Support the company by completing additional tasks, assisting other stores/departments, and gaining new skills as needed.