Assistant Spa Manager - New Location Opening Soon

Wellness City Glow Brands Corporate•West Chester, OH

2d•Onsite

About The Position

Wellness City is opening a new location and is seeking energetic, people-focused leaders to join its founding management team. This role offers a unique opportunity to help launch a new business, hire and develop team members, drive sales performance, and build a positive culture from the start. The Assistant Spa Director is crucial to the location's success, supporting daily operations, leading team performance, delivering exceptional customer experiences, and driving sales growth. This role partners closely with the Spa Director to manage operations, coach employees, maintain high service standards, and ensure the location meets business goals.

Requirements

Strong leadership and team-building abilities
Excellent communication and interpersonal skills
Sales-driven mindset with a focus on results
Ability to coach and motivate employees
Strong organization and problem-solving skills
Ability to multitask in a fast-paced environment
Basic computer skills, including Microsoft Office applications
Ability to prioritize, delegate, and follow through
Approximately 35-40 hours per week
Five-day workweek
Day, evening, and weekend availability required
Must be able to provide management coverage as business needs require
Ability to stand and walk for extended periods.
Ability to bend, reach, and lift products, supplies, and equipment.
Ability to perform cleaning and sanitation duties.
Ability to lift and carry boxes and supplies as needed.
Ability to work independently when required.

Nice To Haves

Retail management experience
Assistant Manager experience
Sales leadership experience
Customer service management experience
Hospitality management experience
Restaurant management experience
Fitness, wellness, beauty, spa, or tanning industry experience

Responsibilities

Lead, motivate, and coach team members to achieve individual and store goals.
Assist with hiring, onboarding, and training new employees.
Create a positive, engaging, and performance-driven work environment.
Provide regular coaching, feedback, and recognition to team members.
Help establish clear expectations and accountability.
Lead by example in delivering exceptional customer service.
Drive membership, product, and service sales.
Consistently achieve personal and store performance goals.
Build relationships with customers and provide personalized wellness recommendations.
Resolve customer concerns professionally and effectively.
Support daily spa operations in a fast-paced environment.
Monitor inventory levels and assist with inventory management.
Assist with scheduling and staffing to maximize productivity.
Review operational reports and performance metrics.
Help control expenses and support revenue growth initiatives.
Ensure compliance with company policies, procedures, and safety standards.
Maintain a clean, organized, and welcoming environment.
Ensure proper sanitation and equipment cleaning procedures are followed.
Support facility maintenance and operational excellence.
Help uphold the Wellness City brand experience at all times.