Assistant Site Manager

Whistle Express Car Wash•Bryant, AR

9d•Onsite

About The Position

The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team, owning the guest experience, solving problems in real time, and holding the standard when no one is asking you to. This is the proving ground for Site Managers. Most of ours came up through this exact role. If you are ready to stop waiting for your moment and start building toward it, this is where that work begins.

Requirements

Ability to assist in onboarding new team members.
Ability to provide guidance and support to team members.
Ability to support scheduling and shift management.
Ability to promote a positive team culture.
Ability to identify training needs and coordinate development opportunities.
Ability to greet customers warmly.
Ability to answer customer questions clearly and courteously.
Ability to address and resolve customer concerns or issues promptly.
Ability to promote unlimited wash memberships and other services.
Ability to monitor the site for opportunities to improve customer experience.
Ability to check equipment daily for proper functionality.
Ability to support site safety by following protocols.
Ability to assist with routine cleaning and maintenance.
Ability to monitor inventory levels and communicate needs.
Ability to identify operational challenges and suggest improvements.
Ability to promote unlimited wash memberships and other services to customers.
Ability to assist in upselling additional services or products.
Ability to support the implementation of site promotions and marketing initiatives.
Ability to track sales activity and provide feedback.
Ability to respond to customer concerns and questions.
Ability to identify operational issues and suggest practical solutions.
Ability to make quick, informed decisions.
Ability to collaborate with team members to address challenges.

Responsibilities

Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
Provide guidance and support to team members as needed to help them improve and succeed.
Support scheduling and shift management to ensure adequate staffing and fair team workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
Greet customers warmly and ensure they feel welcomed and valued at every visit.
Answer customer questions about services, membership options, and promotions clearly and courteously.
Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
Promote unlimited wash memberships and other services to enhance customer engagement and retention.
Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
Support site safety by following protocols and helping team members maintain safe work practices.
Assist with routine cleaning and maintenance to uphold quality standard.
Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
Promote unlimited wash memberships and other services to customers during their visit.
Assist in upselling additional services or products to help achieve site sales goals.
Support the implementation of site promotions and marketing initiatives.
Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
Respond to customer concerns and questions, escalating to the Site Leader when necessary.
Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
Make quick, informed decisions to keep daily operations on track and minimize disruptions.
Collaborate with team members to address challenges and improve overall site performance.