Assistant Site Manager

DoorDash USA • Baltimore, MD

3h • Onsite

About The Position

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. In this role, you will work within a 5-15k sq ft distribution center, assist in leading the local warehouse operating team, and in some locations, prepare food in a light-prep kitchen. You will also help the Site Manager ensure high quality for customers.

Requirements

• Proven leader with experience managing high-performance teams of 5+ employees with successful performance and employee development outcomes.
• Excited to have ownership in a new and rapidly growing business, ready to show up however needed for the team.
• Solves problems from first principles, excited to solve problems in innovative ways, and resists "this is how it's always been done" thinking.
• Unafraid of ambiguity, thrives in rapid change and learning in ambiguous, startup environments.
• Analytical, data-first problem solver with experience using Excel or Google Sheets to analyze data, including basic formulas and pivot tables.
• 3+ years’ experience in Operations, Warehouse Logistics, Customer Service, Retail Management, Fulfillment, or related field.
• 1+ years of experience managing a team.
• Flexibility in your schedule, including regularly scheduled late-night and weekend hours, to ensure team and site support.

Responsibilities

• Lead a team of hourly Operations Associates and Shift Leads, demonstrating compassion and commitment to inclusivity.
• Hire, coach, and develop high-performing team members, fostering a safety-first culture.
• Serve as a leading change agent for your site, guiding the team through new initiatives and growth projects.
• Tackle onsite escalations, coordinating with cross-functional partners.
• Drive results in one or more specific focus areas or a specific shift for your site.
• Achieve performance targets through effective scheduling and by executing inventory management processes and deploying best practices.
• Engage cross-functional partners as needed for support.
• Analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, and warehouse organization within assigned focus areas.
• Lead process improvement projects.
• Coach and empower your team to provide a high-quality customer experience with every order, focusing on order accuracy and fulfillment speed.
• Work cross-functionally with central teams (inventory, training) to ensure the team has necessary tools and resources.

Benefits

• Comprehensive benefits package to all regular employees
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation (for salaried roles)
• 80 hours of paid sick time per year (for salaried roles)
• Vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles)
• Paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)
• Premium healthcare
• Wellness expense reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed