Assistant Site Manager - Flying Ace Express Car Wash
About The Position
As an Assistant Site Manager at Flying Ace Express Car Wash, you will support the site manager in ensuring smooth store operations and exceeding customer service expectations. This role involves actively engaging with potential customers to promote monthly unlimited car wash packages and upselling products to existing clients. You will also be responsible for maintaining high-quality day-to-day operations, leading with integrity, fostering a culture of accountability, and striving to meet sales and store growth goals. The position includes assisting with recruitment, team development, labor management, staff scheduling, P&L management, quality assurance, cash handling, inventory monitoring, safety protocol adherence, customer escalation resolution, and learning the wash process and equipment. Opportunities for further growth through educational and training initiatives are provided, along with other related duties as assigned.
Requirements
- High school diploma or equivalent required.
- Minimum of 1 year of leadership experience.
- At least 2 years of customer service experience, including de-escalation tactics.
- Basic IT and computer proficiency, including POS systems and Microsoft Office.
- Ability to work flexible hours, including weekends.
- Strong verbal communication skills to effectively engage with customers.
- Capability to provide and follow clear directions.
- Ability to close the site at least two nights per week and open as needed.
- Ability to coach, mentor, and train.
- Present professional image according to appearance guidelines.
- Required to stand and move throughout the site for the entire shift.
- Ability to work on your feet for an entire shift in a fast-paced environment.
- Ability to work outside in all weather conditions.
- Ability to lift 25lbs.
Nice To Haves
- associate or bachelor’s degree preferred.
Responsibilities
- Maintain high-quality day-to-day on-site store operations.
- Lead with integrity and foster a culture of respectful accountability.
- Strive to exceed sales goals and store growth.
- Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
- Successful management of labor and staff scheduling.
- Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
- Maintain quality assurance through accurate Quality Control checks.
- Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
- Monitor inventory and supplies and assist with orders.
- Ensure adherence to all safety protocols and standard operating procedures.
- Properly address all customer escalations in a calm and collected manner.
- Learn wash process and equipment to expand the knowledgebase.
- Further growth through educational/training opportunities.
- Perform other related duties as required and assigned.
- Focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers.
Benefits
- Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
- 401k with up to 4% company match.
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Educational reimbursement
- Paid vacation (per Employee Manual)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
