Assistant Site Director (FGP) – Penn District Manhattan, Multispecialty

NYU Langone Health • New York, NY

1d • Onsite

About The Position

NYU Grossman School of Medicine is a top-ranked medical school with a 175-year history, integral to NYU Langone Health. It is committed to improving the human condition through education, research, and patient care. The school values equity and inclusion, aiming to be a place where diverse talent can thrive. This position is for an Assistant Site Director for the Faculty Group Practice (FGP) at the Penn District site in Manhattan. The Assistant Site Director will report to the Site Director, Ambulatory Practices, and will collaborate with various leadership teams to achieve patient experience, financial, and operational goals for the site.

Requirements

• Bachelor's degree
• 6-8 years experience in medical practice management and/or equivalent combination of education and experience, preferably in a large multi-specialty group practice or academic medical center
• Successful track record in leadership and staff management.
• Strong understanding of the theories, principles and processes of physician office and revenue cycle management.
• Demonstrated success in working with physicians.
• Experience with IT systems used in medical management.
• Knowledge of applicable data privacy practices and laws.
• Good written and oral communication skills.
• Good interpersonal skills.
• Ability to present ideas in user-friendly language.
• Highly self motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Masters degree preferred

Responsibilities

• Oversees daily practice operations including planning, directing and coordinating the day-to-day activities of the ambulatory facility.
• Ensures enforcement and adherence to FGP policies and procedures.
• Directs responsibility for HR functions including hiring, firing, evaluations and merits.
• Promotes excellence in patient experience by monitoring patient feedback, responding to issues, and reinforcing best practices.
• Monitors supply inventory and medical equipment maintenance.
• Reports any operating issues that may have an impact on financial results to the FGP Leadership.
• Oversees the facility programming and work with RED+F to address any physical plant needs.
• Coordinates regular staff meetings and performance reviews.
• Collaborates with Physicians to support efficient workflows and optimize patient access.
• Works with Patient Access Center leadership to develop call algorithms to expedite patient access.
• In conjunction with FGP leadership, is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations, and space expansion/consolidations as needed.
• Collaborates with the management team to ensure the safety and comfort of patients and employees.
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance and Human Resources.
• Works with FGP Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics.
• Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis.
• Assists in implementation and oversight of key FGP operational initiatives including, but not limited to, MIPS, CheckMate, Patient Secure and digital scheduling.
• Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end workqueues, waitlists, in-baskets, open encounters, and patient experience, etc.
• Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades, and initiatives to staff and physicians.
• Monitors revenue cycle outcomes relative to front-end processes including co-pay collection, insurance verification, authorization and referral management and front-end denials.
• In conjunction with Faculty Group Practice leadership, collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals.
• Works with practice management to maintain required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP. Works closely with FGP representatives to identify opportunities to improve front-end processes.
• Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans.
• Manages equipment including asset acquisition, maintenance, end of useful life planning and proposals for new/replacement items.
• Partners with other NYULH Department Representatives.
• Performs other duties and projects as necessary.
• Partners with the Ambulatory transitions team to transition new Physicians into the ambulatory site.
• Oversees the clinical and administrative information systems in collaboration with the FGP and SOM Information Technology contacts to enhance the clinical operations and business activities within the practices.
• Oversees the coordination, integration, communication, implementation and performance evaluation of practice and clinical operations, and policies and procedures. Identifies areas for improvement and develops detailed action plans as necessary.
• Supports key initiatives related to MIPS, gaps in care and other clinical quality programs.
• Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
• Works with FGP Clinical Leadership to enforce policies and procedures.
• Mentor’s leaders, managers, staff, and actively promotes the development of operational/financial performance improvement skills across teams.
• Completes staff competency assessments and performance evaluations providing feedback, identifying training needs, and pathways for employee continued career success.
• Conducts routine staff meetings and huddles to promote staff communication and feedback.
• Supports employee participation in FGP corporate meetings/web-ex to stay aligned with larger network updates and training as appropriate.
• Establishes employee engagement committees to promote employee participation in key initiatives.
• Develops staff related initiatives to show gratitude towards their efforts to support the NYU Patient Experience model.
• Promotes employee engagement activities within the practice, engaging feedback from support staff and leaders internally.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager