Assistant Showroom Manager Austin

CullenUS • Austin, TX

10h • Onsite

About The Position

We’re looking for a Full-time Assistant Showroom Manager for our lovely Austin Showroom. As an Assistant Showroom Manager, you’ll have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You’ll be assisting in leading and developing a team of Client Advisors while being a dedicated advocate for our brand. Actively participating in consultations, guiding your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines who we are as a company.

Requirements

• Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment;
• A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading;
• Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently; and
• Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach.

Responsibilities

• Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed;
• Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution;
• Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience;
• Promotion and advocacy for Cullen Jewellery’s commitment to ethical practices, community initiatives, and company values;
• Facilitating rostering, workforce planning and the development of team members;

Benefits

• A supportive and collaborative work environment
• An Employee Assistance Program for you and a family member to utilise
• Generous staff and family / friend discounts
• Team events and initiatives included as part of our wellbeing program
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed