Assistant Showroom Manager, Blue Nile

Blue Nile•Troy, MI

9d•Onsite

About The Position

Blue Nile is looking for a passionate and talented Assistant Showroom Manager to help lead a team of Luxury Sales Consultants at their retail showroom at Somerset Mall in Troy, MI. The ideal candidate understands Blue Nile's white glove culture and has a passion for educating customers about jewelry purchases. The Assistant Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. Ideal candidates will possess sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales. An Assistant Showroom Manager at Blue Nile is outgoing, passionate, helps others, and driven for results.

Requirements

Sales experience
Ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales
Outgoing
Passionate
Helps others
Driven for results

Responsibilities

Demonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for life
Self-motivated and able to lead others
Demonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectations
Personally achieve individual sales and client activity goals
Takes lead on customer escalations
Finds ways to resolve, and partner, with the manager on difficult situations
Ability to follow company directions and adapt to new initiatives
Team player and committed to maintaining our professional and friendly environment with team members and clients
Special process expert
Aware of current trends in jewelry and the competition
Maintains store standards and protects the brand
Manage daily, weekly, monthly KPIs and team progress to plan