Assistant Shop Manager - Truck Services

LV Petroleum • Shepherd, TX

6d • Onsite

About The Position

The Truck Service Assistant General Manager is a key leadership role supporting the General Manager in running a busy Truck Service Center. This hands-on position is ideal for a motivated leader with solid technical knowledge of heavy-duty truck repair, proven team management skills, and a strong focus on customer service and operational results. You will help lead technicians and service advisors, ensure fast, high-quality repairs, maintain safety and compliance standards, optimize shop efficiency, and contribute to revenue growth through parts, service, and tire sales in a fast-paced 24/7 environment.

Requirements

• Strong technical knowledge of heavy-duty truck and trailer systems, diagnostics, and repairs.
• Demonstrated success leading and developing technical teams in a high-volume, fast-paced setting.
• Customer-focused mindset with the ability to handle pressure and deliver exceptional service.
• Experience managing parts inventory, controlling costs, and working with shop management systems.
• Excellent communication, organizational, and problem-solving skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Valid driver’s license with a clean record; CDL preferred.
• ASE certifications or manufacturer training a strong plus.

Nice To Haves

• 3–5+ years of progressive leadership experience in truck service, diesel repair shops, heavy equipment maintenance, or travel center truck care (preferred).

Responsibilities

• Assist the General Manager in overseeing all Truck Service Center operations, including service bays, parts inventory, and customer interactions.
• Support technicians with troubleshooting, diagnostics, and timely, high-quality repairs on heavy-duty trucks, trailers, and related equipment.
• Help recruit, train, coach, mentor, and develop a high-performing team of diesel technicians and service staff.
• Enforce strict safety protocols, environmental regulations, company policies, and industry standards (OSHA, DOT, etc.).
• Monitor shop productivity, workflow, repair turnaround times, and customer satisfaction to drive continuous improvement.
• Assist with parts and tire inventory management, cost control, and vendor relationships.
• Contribute to revenue growth by identifying upselling opportunities for preventive maintenance, parts, and additional services.
• Handle customer concerns professionally, resolve issues quickly, and build loyalty with professional drivers and fleet operators.
• Support scheduling, labor management, and shift coverage to ensure reliable 24/7 service availability.
• Track key metrics (sales, margins, efficiency, safety) and collaborate on initiatives to improve performance.
• Promote truck service offerings and help increase utilization across the Travel Center.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) with company match
• PTO
• Employee perks at LV Petroleum locations
• Strong growth opportunities as our Truck Service network continues to expand nationwide.
• The chance to play a visible leadership role in a high-growth company focused on supporting America’s trucking industry.
• Direct impact on operational excellence, team development, and service center profitability.
• Entrepreneurial culture with access to senior leadership and clear advancement paths.
• Competitive rewards directly linked to the success of the Truck Service department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed