Assistant Shift Manager - VLT - Full Time

Northfield Park Racino•Northfield, IL

7d•Onsite

About The Position

The primary responsibility of the Assistant VLT Shift Manager is to oversee day-to-day operations of VLT Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Requirements

Proof of eligibility to work in the United States
High School Diploma or GED Required
2+ Years of Prior Relevant Experience in a customer service environment Required
Excellent customer service skills
Excellent communication skills
Ability to communicate professionally with upper management
Interpersonal skills to effectively communicate with all business contacts
Ability to effectively communicate in English, in both oral and written forms
Working knowledge of gaming regulations
Ability to lead & mentor a team
Ability to manage individual staff and work teams effectively, fairly, consistently and in accordance with established company principles / policies / procedures / guidelines

Nice To Haves

Bachelor's Degree Preferred
Previous money handling experience Preferred
Prior management experience Preferred
Previous experience working in a similar setting Preferred

Responsibilities

Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
Maintain ongoing communication with employees to share information and listen to feedback.
Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
Deliver a level of guest service which is consistent with the company’s and property’s core service standards
Manage team expectations, ensuring compliance with departmental and company policies
Provide instruction, training and implementation of service and other company programs to staff
Research and resolve guest and / or employee issues effectively and professionally
Manage, organize, and complete assigned projects with attention to detail within the established deadline
Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement
Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
Protect the confidentiality of company files and documents under immediate control
Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members
Performs other job-related duties as requested.