Assistant Shift Manager, Table Games

Hard Rock Hotel & Casino Ottawa•Cincinnati, OH

1d•Onsite

About The Position

The Bottom Line: Are you the type of person who enjoys providing a high-level of customer service? Table Games Assistant Shift Manager: Responsible for the leading the day to day operation of the Table Games Operation.

Requirements

Literate and fluent in English
Demonstrated ability to communicate effectively, both verbal and written
Demonstrated ability to deal effectively with employees at all levels
Strong organizational and analytical skills
Computer literacy
Ability to handle complex and emotional issues
Acts as a role model to other employees and always leads by example
Adheres to all regulatory, company and department policies and procedures
Must project professionalism and possess excellent verbal and written communication skills
Professional appearance
Team player
Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
Minimum of five years table games experience with progressive supervisory/management experience required.
Ability to obtain a Gaming Occupational License within the State of Ohio

Responsibilities

Administers the entire operation of an assigned gaming area in compliance with Commission Safeguards assets.
Oversees all transactions in gaming area and reports any outstanding or irregular play to the Table Games Shift Manager.
Maintains integrity of equipment as well as replacement of damaged or defective cards/dice.
Ensures proper Cash Transaction Reporting.
Instructs subordinates in daily performance of their required duties.
Reviews Table Games’ Supervisors and Dealers’ progress and continues training through constructive instruction.
Tracks and records proper win/loss figures of gaming area for Table Games Shift Manager.
Responsible for scheduling team members for the appropriate table games.
Communicates effectively on a professional level all pertinent gaming information to fellow team members.
Handles guests’ concerns quickly and efficiently.
Signatory ability includes the following: Fill Request. Credit Request. Fill Slip. Credit Slip. Front Money/Marker Request. Markers issuance. Table Game Inventory form - opener and closer. Key logs as prescribed in ICS. Progressive Payout Slip. Card and Dice Inventory Log. Currency Transaction Report. Authority to issue complimentary services within approved guidelines. Error slips. Table ratings.
Access to restricted areas includes the following: Table game pit area. Cards and dice (storage and pit stands). Keys as prescribed in ICS. Automated system as required and authorized to perform job duties. Surveillance room. Guest Cash Transactions. Gaming Equipment Room.