Assistant Service Ops Manager

Albertsons Companies • Amarillo, TX

4d • Onsite

About The Position

The Assistant Service Ops Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in the absence of the Store Director, Assistant Store Director, Grocery Manager, and Service Ops Manager. He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Ops Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction. This role offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Required to work 40 hours per week, involving multiple opening, closing, and day shifts depending on store needs.
• Must maintain Certified Food Safety Manager certification.
• Minimum of one year store experience.
• Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours).
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking.
• Ability to function as a team member and get along with others.

Responsibilities

• Acknowledge, greet, and engage guests entering the area or department.
• Assist with hiring, training, scheduling, performance management (including discipline, separations, etc.), and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers, and sackers; coordinate scheduling with the Grocery Manager.
• Assist with the management of all Service Counter functions.
• Assist with initial interviews for all departments and new team member orientations, including initial and ongoing team member paperwork.
• Assist with supervising and ensuring proper checking and bagging techniques are used.
• Assist with ensuring proper bookkeeping procedures are implemented.
• Assist with ordering supplies for front-end maintenance of the store, coordinating needs with the Grocery Manager.
• Assist with performance evaluations and coaching sessions of all team members within the department and ensure timely completion.
• Assist with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager.
• Assist with general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager.
• Assist with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager.
• Assist with delegating and assigning trainers as necessary.
• Responsible for the cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• In stores without a Talent Relations Manager, assist the Service Manager with serving as the designated human resource manager to handle hiring, training, and orientation objectives.
• Responsible for safeguarding, controlling, and monitoring all store assets, ensuring policies and procedures are implemented for control of assets.
• Assist with overall guest and team member safety.
• Greet and speak politely with every customer on premises.
• Perform other duties as requested or required by management.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday, via partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED