Assistant Service Manager - Park Place Acura - Plano, TX

Asbury Automotive•Plano, TX

8d•Onsite

About The Position

Park Place Dealerships, part of Asbury Automotive Group, is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. We have been recognized as one of the best places to work by both Newsweek and US News & World report. As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Assistant Service Manager who will help us redefine the car-buying experience. The Assistant Service Manager is the face of the dealership for service customers. It is the Assistant Service Manager’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so, it is expected that the Assistant Service Manager will build rapport with the customer to promote customer satisfaction and customer retention.

Requirements

Must be able to manage in a fast paced work environment with limited supervision
Must have great customer service, phone and computer skills
Previous automotive Assistant Service Manager experience heavily preferred
Must be a minimum of eighteen years of age
Must have a valid driver's license
Must be able to pass pre-employment screening (background & drug test)

Responsibilities

Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer’s warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Benefits

Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities