Assistant Service Manager - Madawaska, ME

VIP Tires & Service • Madawaska, ME

13h • Onsite

About The Position

The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Requirements

• Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
• Excellent verbal and written communication.
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.
• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.
• Current, valid driver’s license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification C1– Service Consultant required.
• State Inspection License Required (where applicable).

Nice To Haves

• ASE Certification P2 – Parts Specialist recommended.
• ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

• Ensures workplace safety is Priority #1, following all safety policies, completing all safety-related training, locking out any unsafe equipment, and reporting any unsafe conditions or actions to management.
• Serves customers by consulting with them, building relationships, and following VIP processes to educate them about their vehicle's condition based on mileage and MPI results.
• Achieves better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
• Learns and successfully executes all managerial activities assigned by the Service Manager and helps lead the team to deliver a different and better customer experience.
• Learns VIP’s processes and is prepared to successfully execute essential duties and responsibilities, including helping the Service Manager develop a superior team by ensuring associates complete required training (LMS, vendor, T.I.A. basic automotive service certification, ASE certifications), effectively communicating with the team, monitoring email for customer appointments, training and supporting the 5 for 5 process, and controlling the dispatching of work orders to technicians.
• Ensures satisfactory maintenance, appearance, and condition of the facility and equipment, managing daily preparation and securing of the location and customer vehicles, maintaining a clean service department, inspecting the customer waiting area and parking lot, and entering facility or equipment issues into the database.
• Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.
• Communicates with other levels of management as needed to ensure compliance with service standards and company policies.
• Serves as policy administrator in the assigned location when the Service Manager is not on site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree