Assistant Service Manager

Bulk Equipment Corp.•Memphis, TN

69d

About The Position

We are a well-established multi-state equipment/service provider, offering services to industrial markets with a strong emphasis on heavy equipment and specialized fleet rental needs. The Assistant Service Manager is responsible for creating and managing relationships that produce business opportunities for the Field Service Division in our Southern region and assisting the South Region Service Manager on projects.

Requirements

At least 1 year of management experience
Heavy equipment experience preferred
Must be reliable and extremely trustworthy
Excellent organizational and time management skills
Strong multitasking skills
Attention to detail and accuracy
Advanced computer skills and strong Microsoft and Excel ability
Strong written and verbal communication skills

Nice To Haves

Heavy equipment experience

Responsibilities

Manage Field Service (FS) Division
Coordinate daily staffing/dispatch with FS technicians (copy executive & sales teams)
Open WO’s for jobs
Accurately document customer information, including equipment details, issues, and requested services
Monitor service progress and follow up with technicians to ensure timely completion of work orders
Review completed work orders for accuracy, ensuring that all services performed are properly documented, including labor hours, parts used, and any additional charges
Help the purchasing team source parts for jobs as needed
Make sure technicians have proper tools, equipment & support to get jobs done
Make sure technicians and parts reach the proper destination for the jobs
Calculate and prepare detailed service invoices, ensuring accuracy of billing information and adherence to company pricing policies
Add assets to Manager+ for customers
Review & approve payroll
Conduct weekly calls with all FS Sites to keep them up to date on WO’s & Invoicing
Monitor equipment hours for services & maintenance on customer & rental equipment
Complete end of the month CID reports for all rental equipment
Communicate with customers in a professional and courteous manner, understanding their service needs and addressing any concerns or questions
Maintain accurate and organized service records, both in physical and electronic formats, ensuring easy retrieval and compliance with company policies
Assist South Region Service Manager with oversight of Memphis Shop
Assist in managing inventory levels for service parts and supplies, ensuring availability and timely replenishment
Process customer payments, either in person or through electronic systems, and provide receipts as necessary
Performs other related duties as assigned