Assistant Service Manager | High-Volume Dealership | Larson CJDR | $120K–$150K

LARSON MOTORS INC•Puyallup, WA

34d•$120,000 - $150,000•Onsite

About The Position

Larson Chrysler, Jeep, Dodge, and Ram is looking for a Service Drive Manager to lead a high-performing service team, improve processes, and make a measurable impact. This role involves supporting daily operations, leading and developing service advisors, monitoring key performance indicators, ensuring consistent processes, managing customer experience, and partnering with the Service Manager to improve department performance. The ideal candidate will help create a positive, results-driven culture.

Requirements

Service Advisor, Assistant Service Manager, Drive Manager, or Fixed Operations leadership experience
Strong understanding of dealership service operations and customer flow
Proven ability to coach teams and improve advisor performance
Experience tracking and improving service KPIs
Strong organizational skills with the ability to manage competing priorities
Hands-on leadership style with excellent communication and problem-solving skills
Ability to thrive in a fast-paced, customer-focused environment
Experience in an automotive service environment with a desire to grow into a leadership role
Strong understanding of dealership service operations and customer experience
Ability to support, coach, and motivate service advisors and team members
Strong communication skills with the ability to build relationships with customers and employees
Problem-solving skills and the ability to make decisions in a fast-paced environment
Comfortable working with service performance metrics and identifying opportunities for improvement
Organized, dependable, and able to manage multiple priorities
A hands-on leadership style with a positive attitude and commitment to teamwork
Willingness to continue learning and developing as a fixed operations leader

Responsibilities

Support daily operations of a high-volume service drive
Lead and develop service advisors to improve performance and customer experience
Monitor key performance indicators including CSI, ELR, hours per RO, efficiency, and profitability
Ensure consistent processes, accountability, and follow-through across the service drive
Help manage customer experience from appointment scheduling through vehicle delivery
Partner with the Service Manager to improve workflow, communication, and department performance
Coach team members and help create a positive, results-driven culture