Assistant Service Manager

AIR STREAM AIR CONDITIONING CORP•Woodbury, NY

4d•Onsite

About The Position

The Assistant Service Manager is responsible for scheduling and managing all open work orders for the entire zone. This includes analyzing open work orders, coordinating material deliveries, enforcing the use of Xoi, and managing work order statuses. The role also involves collaborating with the EST, handling billing and PM work orders, managing purchasing and payroll, scheduling coil cleaning, and providing support to technicians. Escalation to the zone manager and service manager is required for various issues.

Requirements

High School education
Experience with Sampro
Experience with Xoi
Ability to analyze open work orders
Ability to coordinate material delivery
Ability to manage work order statuses
Ability to collaborate with EST
Ability to handle billing and invoicing
Ability to manage purchasing and payroll
Ability to support technicians
Familiarity with Paycom

Nice To Haves

Experience with ASAC tech work
Experience with subcontractors

Responsibilities

Analyze open work orders and schedule for PM, quoted (once material is available and confirmed by dispatch notes in Sampro), Service Calls and PM Surveys
Review the work order in detail with technician and FS and set goals
Coordinate delivery of materials to get to the job and/or technicians
Manage all open work orders and schedule for entire zone
Enforce usage of Xoi to technicians. Escalate to SM when necessary
Organize dispatch board
Direct all work orders statuses from: Waiting Service, Pending, Scheduled, Unacknowledged, Travel, Onsite, Return Trip, Parts Ordered
Collaborate with EST
Handle Parts Received, Parts Pick Up, Quote Approved (ASAC tech work)
Schedule with no parts needed
Handle Quote Approved(Subcontractor/ With or without ASAC tech) coordinate schedule with sub contractors and customers
Review completed work orders and add billing instructions and set status to Invoice Review
Escalate problem work orders to SM and set status to Manager Review
Check PM Work Orders for completeness, prepare future order and close out
Order PM materials
Prepare inventory and Tool PO’s for technicians (Approval from Rob with collaboration with FS)
Check payroll for accuracy and submit to payroll department
Escalate payroll issues to service manager
Schedule coil cleaning with customers and subcontractors
Provide equipment lists, coordinate vehicle repairs, etc. for technician support
Address driving alerts with technician as needed
Approve time off requests for technicians
Assist Service Manager with technician reviews
Initiate performance discussions in Paycom and send to SM for approval