BERT OGDEN MAZDA SUBARU VOLVO ASSISTANT SERVICE MANAGER

Bert Ogden Motors Inc•Edinburg, TX

8h•Onsite

About The Position

The Assistant Service Manager supports the Service Manager in leading day-to-day service department operations. This role helps coordinate employees and workflow, coaches service consultants, monitors repair-order progress, assists with escalated customer concerns, and promotes consistent, high-quality customer experience. The Assistant Service Manager works within established department policies and priorities and assumes delegated operational responsibilities when the Service Manager is unavailable.

Requirements

Ability to read, understand, and follow instructions, policies, reports, and service documentation
Ability to support and guide employees while working collaboratively with the Service Manager and other dealership personnel
Ability to organize priorities, monitor workflow, and follow through on multiple assignments in a fast-paced environment
Demonstrated leadership, communication, interpersonal, and problem-solving skills
Demonstrated ability to address customer concerns professionally and support a high level of customer satisfaction
Ability to operate an automobile, including manual transmission vehicles
High school diploma or general education degree (GED)
Two years of experience in an automotive service or repair facility
Valid Texas Driver's License
Pass Background Check
Pass Drug Test
Must be 21 Years-Old or older

Nice To Haves

One year of experience leading, coaching, or supervising service department employees preferred

Responsibilities

Support the Service Manager in organizing, coordinating, and monitoring daily service department operations
Assist with assigning daily work priorities to service consultants based on appointments, customer needs, staffing, and department workload
Monitor department workflow and coordinate with service consultants, technicians, team leaders, and parts personnel to help keep repairs moving efficiently
Coach, train, and support service consultants in following dealership procedures, documenting repair orders accurately, and meeting customer service standards
Provide the Service Manager with observations regarding employee performance, workflow concerns, and opportunities for improvement
Assist customers during high-volume periods and help ensure accurate customer, vehicle, and service information is obtained
Address escalated customer concerns within assigned authority and involve the Service Manager when additional approval or resolution is required
Review open repair-order reports and follow up with the appropriate employees to help resolve delays and close completed repair orders promptly
Assist with vehicle quality-control inspections and verify that identified concerns are addressed before customer delivery
Follow up with customers as assigned to support satisfaction, respond to questions, and help resolve service-related concerns
Help maintain the supplies, tools, records, and resources needed for efficient department operations
Partner with dealership departments to promote effective communication, timely service, and a consistent customer experience
Understand and comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements
Provide department leadership and perform responsibilities delegated by the Service Manager during absences or as business needs require