Assistant Service Manager - BMW of Raleigh
About The Position
BMW of Raleigh has an outstanding opportunity for an Assistant Service Manager to join their team and the Holman Family! Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Requirements
- High School diploma or GED
- 5+ years of related experience or training; or equivalent combination of education and experience
- 5+ years of dealership service experience in various aspects of the service department which may include some or all of the following: technician, service advisor, team lead, foreman, similar related work
- Experience or working knowledge of car repair and customer engagement
- Experienced in service principles, concepts and service department operations
Nice To Haves
- College degree preferred
Responsibilities
- Offers and ensures that the shop offers the highest level of customer service
- Assists the Service Manager in managing all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records
- Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration
- Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment
- Promotes the recruitment and development of some or all: Service Advisors, Service Porters, Service Assistants, Valet Drivers, Loaner Coordinators
- Liaison with the manufacturer; works with factory representatives to achieve factory objectives
- Perform all other duties and special projects as assigned
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Bereavement
- Jury Duty
- Paid pregnancy and parental leave
- Supplemental paid military leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
