Assistant Service Manager – Herb Gordon Volvo
MileOne Autogroup•Silver Spring, MD
•Onsite
About The Position
Herb Gordon Volvo is dedicated to providing a world-class customer experience while delivering excellence in vehicle service. We pride ourselves on our professional, supportive, and growth-oriented environment. Join our team and be part of a dealership that values skill, leadership, and career development. We are seeking an Assistant Service Manager to support our Service Manager in overseeing the daily operations of our Volvo service department. The ideal candidate is organized, customer-focused, and has a proven track record of leading a high-performing team.
Requirements
- 2-3 years service experience
- Strong leadership and team management skills
- Excellent communication and customer service skills
- Knowledge of dealership operations, service processes, and warranty procedures
- Ability to work in a fast-paced, dynamic environment
Responsibilities
- Assist in managing daily service operations to ensure efficiency and customer satisfaction
- Support and coach service advisors and technicians to achieve department goals
- Monitor workflow, productivity, and service quality
- Ensure compliance with Volvo service standards and MileOne policies
- Communicate effectively with customers regarding service updates and concerns
- Assist in parts and inventory management as needed
Benefits
- Competitive salary with performance-based incentives
- health, dental, vision, and 401(k)
- Paid time off and holidays
- Training, mentorship, and opportunities for career growth
- Supportive and team-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
