ASST. Service Manager

GPM Truck Center, Inc.•Crystal Lake, IL

8d•Onsite

About The Position

Assistant Service Manager - Heavy Duty Truck Dealership Join our dynamic team at a leading Heavy Duty Truck Dealership, where we are committed to providing exceptional service and support to our customers. We are seeking a motivated and experienced Assistant Service Manager who possesses strong mechanical skills, a solid understanding of parts operations, and a proactive approach to managing daily service activities. This is an excellent opportunity for someone eager to grow within a fast-paced environment that values technical expertise and teamwork.

Requirements

Proven experience in heavy-duty truck service, repair, or maintenance
Strong mechanical aptitude and troubleshooting skills
Knowledge of parts operations and inventory management
Familiarity with CDK or similar dealership management software (a significant plus)
Certifications from Cummins or other relevant industry certifications are advantageous
Excellent communication and organizational skills
Ability to work in a fast-paced environment and handle multiple priorities
Valid driver’s license and clean driving record

Nice To Haves

Familiarity with CDK or similar dealership management software
Certifications from Cummins or other relevant industry certifications

Responsibilities

Assist the Service Manager in overseeing daily shop operations and ensuring efficient workflow
Support technicians on job sites, helping to troubleshoot and resolve mechanical issues
Coordinate and prioritize service jobs to ensure timely completion and customer satisfaction
Manage parts inventory, ordering, and stocking to support service operations
Facilitate communication between technicians, parts department, and customers
Help with job scheduling, documentation, and maintaining service records
Ensure compliance with safety standards and dealership policies
Contribute to a positive team environment and promote a culture of continuous improvement