Assistant Service Manager - Group1 Mercedes-Benz of Scarborough
About The Position
Group1 Mercedes-Benz of Scarborough is seeking a qualified Assistant Automotive Service Manager to join their team. This role is with Group 1 Automotive, a leader in automotive retail, operating over 250 dealerships and collision centers. The company emphasizes a positive employee experience, investing in people, technology, and operational excellence. They offer a state-of-the-art facility, an excellent work environment, and industry-leading compensation. The Assistant Service Manager will assist the Service Director in managing the service department, focusing on customer satisfaction, financial goals, and team development.
Requirements
- Two or more years of management experience in an automotive service department.
- Ability to work independently and be self-motivated.
- A desire to work in a commission, performance-based, environment.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Ability to work well in a process-driven environment.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
Nice To Haves
- ADP Dealer Services Experience a plus.
Responsibilities
- Assist Service Director to Hire, train, develop and motivate the service department staff and monitor their performance.
- Work with Service Director to forecast goals and objectives for the department and ensure they are met.
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
- Maintain daily sales and production records as required by dealership management.
- Develop and monitor budgets for the service department and keep dealership management informed of variances.
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Handle customer complaints tactfully, promptly, and with concern for the customer.
- Establish promotional service prices.
- Ensure proper repair techniques are being used.
- Schedule training as necessary for technicians and service advisors.
- Stay up to date on product changes and new products.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Other duties may be assigned by management.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Benefits
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
