Service Ops Asst Manager

Albertsons•Lubbock, TX

1d•Onsite

About The Position

The Assistant Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in the absence of the Store Director, Assistant Store Director, Grocery Manager, and Service Manager. He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.

Requirements

Must be 18 years of age or older.
High School Diploma or equivalent.
Required to work 40 hours per week, involving multiple opening, closing, and day shifts.
Must maintain Certified Food Safety Manager certification.
Minimum of one year store experience.
Must be able to lift up to 50 lbs.
Must be able to stand for long periods of time (up to 6 hours).
Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking.
Ability to function as a team member and get along with others.

Responsibilities

Acknowledge, greet, and engage guests entering the area or department.
Assist with hiring, training, scheduling, performance management, and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks, checkers, and sackers.
Coordinate scheduling with the Grocery Manager.
Assist with the management of all Service Counter functions.
Assist with initial interviews for all departments and new team member orientations, including paperwork.
Assist with supervising and ensuring proper checking and bagging techniques.
Assist with ensuring proper bookkeeping procedures are implemented.
Assist with ordering supplies for front-end maintenance of the store.
Assist with performance evaluations and coaching sessions of all team members within the department.
Assist with general store information to publications in stores with no Talent Relations Manager.
Assist with general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager.
Assist with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager.
Assist with delegating and assigning trainers as necessary.
Responsible for cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, and parking lot.
In stores without a Talent Relations Manager, assist the Service Manager with serving as the designated human resource manager to handle hiring, training, and orientation objectives.
Responsible for safeguarding, controlling, and monitoring all store assets, ensuring policies and procedures are implemented for control of assets.
Assist with overall guest and team member safety.
Greet and speak politely with every customer on premises.
Perform other duties as requested or required by management.