Assistant Service Manager- Rochester Region
About The Position
An Assistant Service Manager is a key member of the customer service team within the branch network. The Assistant Service Manager supports the Service Manager with running the Teller line in their assigned branch. This role is expected to operate as a Teller at an advanced level by providing and modeling quality customer service by being friendly and courteous while answering customers’ questions. As you build relationships the opportunities to make recommendations based on our wide range of competitive banking options will naturally arise. This needs-based approach to our personal service builds long-lasting relationships, ones not measured in years but in generations. This role is also on the front lines of our fraud and risk management efforts as well as the training of new Teller staff members.
Requirements
- Able to perform all functions of a Teller independently.
- High level of organizational skills to assist with coordination of daily work tasks with Teller personnel.
- Attention to detail in order to perform more advanced duties with regards to branch operations.
- Ability to assist with coaching and training of Teller staff.
- Product knowledge.
- Technical proficiency.
- Knowledge of the CNB referral program.
Nice To Haves
- Become proficient enough in branch processes to backup the Service Manager in their absence.
- Continue to learn about CNB products and services.
- Develop leadership skills necessary to coach and train Teller staff members.
- Perform all aspects of the Teller role at the highest level.
Responsibilities
- Support the Service Manager with running the Teller line in their assigned branch.
- Operate as a Teller at an advanced level.
- Provide and model quality customer service.
- Answer customers’ questions.
- Make recommendations based on competitive banking options.
- Be on the front lines of fraud and risk management efforts.
- Train new Teller staff members.
Benefits
- Medical, dental, vision, FSA, HSA options for both part-time and full-time employees.
- Medical coverage is also offered for domestic partners.
- Paid holidays, vacation, and sick time.
- 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
- Training & development opportunities.
- Tuition assistance.
- Community focused volunteer opportunities.
- Award winning wellness program that promotes a solid work/life balance.
- Banking perks and discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
