Cactus Wellhead - Assistant Service Manager

Cactus Wellhead • Casper, WY

6d • Onsite

About The Position

The Assistant Service Manager is responsible for ensuring awareness of customer requirements and customer-specific running procedures. This role involves planning field installations to ensure the availability of proper tools, spares, backup equipment, and qualified associates. The position also assists with logistics, including travel to locations. The Assistant Service Manager will also supervise department personnel, including interviewing, hiring, training, mentoring, coaching, counseling, and taking corrective action when necessary. They will assign qualified service associates, confirm safety certifications, and determine if new service associates can be paired with veteran associates for on-the-job training. The role involves preparing and assembling Service Job Packages, identifying job locations, service tools, spare parts, and special customer requirements. Additionally, the Assistant Service Manager performs all functional responsibilities of a service associate and undertakes special projects as directed by management. This position operates in an industrial/field environment and requires adherence to safety protocols and the use of PPE.

Requirements

• High school diploma or general education degree (GED); or five to ten years related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of Cactus Wellhead Products, Service Documentation and Record Keeping
• Wellhead and Valve Installation, Operation, and Maintenance, Corrective Action and Field Complaint Investigations.
• Equipment Troubleshooting of Cactus Wellhead and Other OEM Equipment
• Customer Relationships and Networking, Customer Service Best Practices.
• Intermediate Computer Skills
• Advanced Mathematical and Language Skills
• Advanced Reasoning Ability.
• Ability to wear personal protective equipment (PPE)
• Valid driver's license

Nice To Haves

• None explicitly mentioned, but implied is experience in the oil and gas industry given the company and product focus.

Responsibilities

• Ensuring awareness of customer requirements and customer specific running procedures.
• Planning field installations ensuring that proper tools, spares, backup equipment and qualified associates are available.
• Assisting with logistics including travel to locations.
• Actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able.
• Supervising department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required.
• Assigning qualified service associates and confirming safety certs.
• Determining if new service associate (SSE) can be assigned with veteran service associate to gain OJT.
• Using Land or Offshore Service Job Package and prints for service associates.
• Preparing Job Assessment Meeting document based on job type.
• Identifying job location, service tools, spare parts, and any special customer requirements.
• Assembling Service Job Package and filling out required information.
• Reviewing customer SRO, equipment requirements and running procedure service associate.
• Placing Service Job Package in service associate’s file.
• Inspecting equipment prior to shipping.
• Performing all functional responsibilities of a service associate.
• Undertaking special projects or assignments as directed by management.
• Practicing safe work habits and complying with all quality, safety, health and environmental policies, procedures, programs and regulations.

Benefits

• Equal Opportunity Employer status
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, genetic information, or any other characteristic protected by law.
• Comprehensive safety programs
• Required safety training
• Commitment to a safety-first culture
• Reasonable accommodations for individuals with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED