Assistant Service Manager (Calibration)

Transcat, Inc.•Norfolk, VA

1d•Onsite

About The Position

Transcat is a leading calibration and compliance services provider in North America and beyond, with over 1,000 employees across various roles. We are a dynamic, innovative, and growing company committed to our 'Trust in Every Measure' promise to customers in vital industries like life sciences, aerospace, defense, energy, and utilities. Our values-driven culture emphasizes employee well-being, growth, and making a difference. We offer flexibility, training and development, competitive compensation, and benefits including paid time off, health insurance, tuition reimbursement, retirement plans, and a stock purchase plan. This role is responsible for assisting the Calibration Service Manager in their duties and representing the Manager in their absence. The goal is to meet corporate, divisional, and lab objectives and customer requirements through effective management of the Calibration Laboratory staff and strong collaboration with local laboratory sales and corporate support teams. The position requires operating within established business and technical practices, company policies, and procedures, while safeguarding company and customer assets. Excellent customer service skills, both in-person and over the phone, are essential.

Requirements

Proficiency with Microsoft applications such as Outlook, Word, Excel, Power Point, and Project
Proven track record of successfully managing complex ship Calibration projects, including shipboard Calibrations, within budget and schedule constraints
Strong technical knowledge of ship Calibration processes, industry regulations, and safety standards
Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
Strong communication skills both written and oral with the ability to act as a spokesperson
Bachelor's degree from accredited four-year college or university, preferably in a technical field
7+ years’ experience in calibration and calibration of instruments, preferably in progressively responsible positions or equivalent combination of education and experience
8+ years of experience in shipyard operations, with a focus on commercial and/or government ship calibration projects
Experience in dry docks and vessel inspections
Must possess a valid driver’s license
Must be able to access Government facilities and be DBIDS eligible
Position requires US Citizenship

Nice To Haves

CCT certification through ASQ

Responsibilities

Lead and manage Shipboard Calibration projects for both commercial and government clients, from planning through execution to completion.
Develop detailed project plans, schedules, and resource allocation strategies to ensure the efficient and effective delivery of project objectives.
Manage multiple projects simultaneously.
Coordinate with internal teams and vendors to execute project activities in accordance with client requirements and industry standards.
Approve time charges and material expenditures, within their spending limit, unless they specifically delegate these duties to the assigned techs.
Work with SME (Subject Matter Expert) to Write/modify subcontract purchase orders. Verify subcontract purchase order values are kept current and that increases and decreases are processed quickly so that job cost can be determined.
Ensure compliance with contractual obligations, specifications, and regulatory requirements for both commercial and government ship Calibration projects.
Adhere to relevant regulations and guidelines, such as those from regulatory bodies and classification societies, to ensure adherence throughout project execution.
Maintain accurate project documentation and records to demonstrate compliance and facilitate audits as required.
Compare labor expenditures against the spending plan and report any variation with explanation.
Manage shipboard Calibration projects, including planning and coordination of Calibrations, logistics, and safety protocols.
Coordinate with vessel owners, operators, and onboard personnel to schedule Calibrations, minimize downtime, and ensure minimal disruption to vessel operations.
Oversee the deployment of Calibration teams, equipment, and materials to the vessel site, ensuring timely and efficient completion of Calibrations.
Approve all requests for material and rental equipment within the spending limit.
Represent the company in discussions with the customer regarding schedule and support the contract group in developing support for “schedule impact” on change orders when warranted.
Implement and enforce quality assurance measures to uphold the highest standards of workmanship and compliance with specifications.
Conduct regular inspections and audits to assess the quality of Calibrations and ensure adherence to safety protocols and regulatory standards.
Address any non-conformities or safety issues promptly, implementing corrective actions as necessary to mitigate risks and ensure the safety of personnel and vessels.
Perform duties as on-site Facility Safety Officer (FSO)
Model the Company’s values to influence others to perform in an aligned manner
Ensure training and development plans are in place and communicated to employees to drive performance improvement and career progression
Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline
Other duties as assigned