Assistant Service Department Manager

JAMES RIVER EQUIPMENT GROUP • Charlotte, NC

7d • Onsite

About The Position

Join the team at James River Equipment in Charlotte. Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

Requirements

• 3-5 years of experience in an equipment service department is required, with background as a shop supervisor/foreman/coordinator highly preferred
• Demonstrated progressive leadership abilities with excellent communication and ability to take initiative is required; must have excellent attendance without performance issues to be considered for promotion or transfer
• Strong computer proficiency in Microsoft Office, dealer systems and consistent usage of systems, with experience in CDK preferred
• Financial and business understanding to monitor expenses and revenue is required
• Ability to lead by example, coach others and be coachable with continued training required through Deere Service Management certification program

Nice To Haves

• background as a shop supervisor/foreman/coordinator highly preferred

Responsibilities

• Collaborate with the service manager on department goals, budgets, work flow, assignments and processes to ensure these align with organizational objectives
• Manage service personnel to include work order assignments, standards of performance, attendance/scheduling, safety adherence and customer satisfaction
• Provide coaching, performance feedback, and employee development as well as ensure staff are assigned and complete all required training
• Analyze service rework and implement corrective actions, submit all service warranty and product improvement program claims to maximize credit
• Monitor expenses, negotiate equitable service policy settlements and lead implementation of best practices to ensure revenue growth

Benefits

• Competitive salary plus annual bonus eligibility
• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual tools and PPE allowance
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed