Assistant Service Center Manager
Henley VIOC•Middletown, DE
•Onsite
About The Position
Henley Enterprises, the largest franchisee of Valvoline Instant Oil Change, is looking for leaders! This is your gateway to learn the “ins & outs” of our service centers, develop as a leader, gain responsibility, and ultimately, move into a management role. The Assistant Service Center Manager role is always on the move. You will be responsible for building and developing a diverse team that will differentiate our service experience from others. If you’re ready for the next level of your career, we’ll put you on the fast-track to success. In person interviews will be conducted at our New Castle location.
Requirements
- Basic computer knowledge/aptitude
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills
- Strong customer service and communication skills
- Ability to work in a fast-paced environment and handle multiple tasks.
- Able to learn and follow the VIOC SuperPro process for all services.
- Achieve SuperPro certification.
- Must have reliable transportation.
- Inspect and replace car lights and wipers.
- Check fluid levels and add fluids to vehicle when necessary.
- Inspect/replace engine air filter and cabin air filter.
- Add oil to engine in the proper amount based on specifications of vehicle make/model.
- Able to remove/rotate/lift/reinstall tires for tire rotation service.
- Lubricate necessary components of the chassis/driveline.
- Perform additional services on cooling systems and transmissions.
- Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
- Able to move from bay to bay to perform services on multiple vehicles.
- Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
- Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
- Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
- Able to move/transport items up to approximately 50 pounds.
- Able to work with tools to perform duties in tight sometimes hard to reach areas.
- Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Nice To Haves
- One year experience as a supervisor/third key/shift leader or assistant manager AND at least six months of automotive experience OR two years as a supervisor/third key/shift leader or assistant manager in a customer facing retail establishment.
Responsibilities
- Provide exceptional customer service and address any concerns or questions.
- Perform oil changes, filter replacements, and lubrication services for vehicles.
- Inspect vehicles for any potential issues or areas that require attention.
- Conduct basic maintenance tasks such as tire rotations and fluid level checks.
- Keep track of inventory and ensure all supplies are readily available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines to ensure a safe working environment.
Benefits
- Paid on-the-job training
- No late evenings – Most locations close by 7pm
- Competitive pay set at $22.00 per hour
- Earned Wage Access through DailyPay!
- Promoting from within – 95% of upper-level management started out in an entry-level position
- Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
- Tuition Reimbursement
- Employee Discount – 50% off most services for up to 2 vehicles
- Paid vacation and holidays
- Medical, Dental, Vision, and 401(k) Savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
