Assistant Senior Manager, Service Center 1

XPO•Dickinson Township, PA

4d•Onsite

About The Position

This role involves assisting in the supervision of all employees reporting to the service center, including tracking and auditing hours, handling payroll and personnel changes, administering corrective action, and monitoring coaching, training, and development. The Assistant Service Center Manager will lead the service center when upper management is not present and assist in managing inbound, city, and outbound freight operations. Key responsibilities include planning daily staffing, partnering with the sales team to grow revenue, communicating productivity and policy information to employees, analyzing and implementing cost-cutting and efficiency improvement opportunities, maintaining facility and equipment safety, complying with laws and company policies, and overseeing hazardous material shipment documentation and procedures.

Requirements

At least 5 years of LTL freight management and/or service center management experience
Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures
Experience with Microsoft Office
Valid driver’s license and satisfactory driving record
Available to work a variety of shifts, including days, evenings, nights and weekends and to travel as needed
Demonstrated ability to prioritize work with excellent organizational skills
Strong interpersonal and management skills and able to effectively lead, coach and influence employees
Excellent verbal and written communication skills and able to present clean, organized and thorough information and data appropriate for the intended audience
Frequently lift up to 50 lbs. and occasionally greater than 75 lbs.
Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
Work outdoors in inclement weather
Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery
Be open to potentially relocating geographic areas for career advancement

Nice To Haves

Bachelor’s degree, 5 years of related work or equivalent military experience
Experience with process improvement and the use of Lean and/or Six Sigma
Forklift experience

Responsibilities

Assist in supervising all employees reporting to the service center, including tracking and auditing employees’ hours, handling payroll issues and personnel changes, administering corrective action and monitoring the coaching, training and development of your staff
Lead the service center when upper management is not on site
Assist in managing and directing inbound, city and outbound freight operations, including FAC operations, if applicable
Assist in planning daily staffing needs to ensure freight is delivered and picked up on time
Partner with sales team to help grow revenue at the service center
Frequently provide information to service center employees about productivity and company policies and procedures
Analyze, monitor and implement opportunities to cut costs and improve efficiencies
Maintain clean and safe working conditions of the facility and equipment
Comply with all applicable laws/regulations, as well as all company policies/procedures
Route proper documentation and oversee procedure control for hazardous material shipments