Assistant Security Supervisor

Fort Sill Apache Companies•Lawton, OK

13d•Onsite

About The Position

Serve as Security Department supervisor and leader during your shift, planning and directing all security-related activities on assigned shift, supervising officers’ activities to provide security for guests, team members and company property, ensuring effective communication between all areas of the casino as it relates to the guest experience. Patrol the casino property and parking lot, providing timely assistance and service. Use knowledge of applicable regulations, laws, internal policies/procedures, and internal control protocols to ensure compliance. Conduct property internal investigations involving team member or customer-related activities and incidents, preparing reports as required, including follow-up to criminal reports when necessary. Create work schedules for the team, provide on-the-job training, reviewing performance, timely completing evaluations, motivating, and developing team members and morale through mentoring, coaching and providing performance feedback. Ensure officers assigned to your shift comply with appearance and attendance standards, encouraging use of components of the Eye, Hi, Goodbye program. Investigate team member complaints and make recommendations to the Director. Study procedures to suggest and standardization and improvements in efficiency. Perform other related duties as may be assigned by reporting supervisor Understand and comply with the Eye, Hi, Goodbye program. Regular attendance is required.

Requirements

High School Diploma or equivalent
Strong leadership skills and customer service orientation
Proven ability to work effectively with team members including management, and regulatory agency personnel
Strong computer skills and an effective working knowledge of Microsoft Office Suite products.
In-depth knowledge of federal and state laws and local ordinances and regulations pertaining to security, surveillance, life/safety requirements, and applicable elements of employment law
Experience with and knowledge of applicable federal, state, and/or regulatory agency reporting requirements regarding security and gaming surveillance
Aptitude to solve problems and deal with a variety of situations
Strong written and oral communication skills, and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid Driver’s License
Must pass a background check and drug-screening test and obtain a gaming license.

Nice To Haves

Experience with security-related management, information and reporting systems preferred

Responsibilities

Serve as Security Department supervisor and leader during your shift, planning and directing all security-related activities on assigned shift.
Supervise officers’ activities to provide security for guests, team members and company property.
Ensure effective communication between all areas of the casino as it relates to the guest experience.
Patrol the casino property and parking lot, providing timely assistance and service.
Use knowledge of applicable regulations, laws, internal policies/procedures, and internal control protocols to ensure compliance.
Conduct property internal investigations involving team member or customer-related activities and incidents, preparing reports as required, including follow-up to criminal reports when necessary.
Create work schedules for the team, provide on-the-job training, reviewing performance, timely completing evaluations, motivating, and developing team members and morale through mentoring, coaching and providing performance feedback.
Ensure officers assigned to your shift comply with appearance and attendance standards, encouraging use of components of the Eye, Hi, Goodbye program.
Investigate team member complaints and make recommendations to the Director.
Study procedures to suggest and standardization and improvements in efficiency.
Perform other related duties as may be assigned by reporting supervisor.
Understand and comply with the Eye, Hi, Goodbye program.
Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations.
Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements).
Where uniforms are required, they must be clean and pressed at the beginning of each shift.
Follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
Clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
Maintain a calm demeanor during stressful situations.
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority.
Use tact, maintain confidences, and foster an ethical work environment; giving proper credit to others, and handling situations honestly.
Adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust.
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
Operate various types of equipment used in your department, for example personal computers, two-way radios and other departmental-related equipment, printers, copy machines, facsimile machines, and telephone.