Assistant Security Manager

HEI Hotels and Resorts•Orlando, FL

2d•Onsite

About The Position

Direct, monitor and assist in all hotel security and safety related programs. Perform protective, preventative, safety, and security related enforcement functions touring hotel complex to ensure the safety and wellbeing of all hotel guests, associates and vendors. Implements and monitors all related SOP’s, Mission Vision, and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats.

Requirements

Must have basic First Aid training.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
Able to set priorities, plan, organize, and delegate.
Written communication skills to be concise, well organized, complete, and clear.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Safety and security related courses are preferred.
Previous Law Enforcement, Military, Healthcare, or Hospitality related Risk Management experience.

Responsibilities

Understands and implements Security related SOP’s, property rounds and inspections.
Completes daily documented tours of entire hotel complex, promotes safe work practices.
A complete understanding of all Emergency related procedures (Fire, Medical, Weather, Bomb Threat, etc).
A complete understanding of all security related systems – CCTV, Radio, Key Card System, Fire Panel, etc.
A complete understanding of all incident reporting forms ensuring they are completed correctly based on factual investigations.
Ability to train managers and associates on all Emergency procedures.
Works closely with all hotel department heads and MOD’s to ensure hotel security.
May participate in hotel investigations.
Assists Chief Engineer in maintaining key control procedures.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
Takes immediate actions on security related issues.
Keeps abreast of local criminal activity that may impact hotel.
Able to properly handle guests who may be under the influence of alcohol, drugs or are otherwise incapacitated.
Has a basic understanding of accounting procedures, may be required to develop and maintain the security department operating budget.
Projects confident, enthusiastic, and helpful attitude.
Has a basic understanding of PC operation and a working knowledge of Microsoft Office Software programs and internet use.
Ability to remain calm in stressful situations, seen as a strong leader throughout the hotel.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.