Assistant Security Manager - Hotel Polaris

Hotel Polaris at US Airforce Academy • Colorado Springs, CO

5d • $60,000 - $62,000 • Onsite

About The Position

Hotel Polaris is seeking an exceptional Assistant Security Manager to join their team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. The efforts of this role significantly influence the unique and distinctive experiences they seek to deliver to guests and team members alike. They are looking for someone who wants to be a part of something bigger and shares their passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with their communities.

Requirements

• High school diploma or general education degree (GED or minimum of 2 - 3 years related experience and/or training; or equivalent combination of education and experience).
• Must be at least 18 years of age.
• Proven ability to handle a multitude of tasks in an ever-changing environment.
• Must be able to understand, speak, read, and write in the basic English language.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Nice To Haves

• Experience in a comparable AAA Four Diamond/Four Star hotel or higher is highly desired.
• First Aid and CPR certifications preferred.

Responsibilities

• Assist the Security Manager with daily department operations, shift leadership, and officer performance.
• Lead assigned shifts by deploying officers, assigning duties, following up on tasks, and supporting incident response.
• Responsible for the supervision of the overnight security officers.
• Conduct pre-shift briefings and communicate key updates related to occupancy, events, VIPs, safety concerns, and property operations.
• Coach, train, and support security officers to improve professionalism, accountability, guest service, and policy compliance.
• Ensure officers follow department SOPs, hotel policies, emergency procedures, documentation standards, and service expectations.
• Respond to guest, team member, and operational concerns with urgency, discretion, professionalism, and sound judgment.
• Assist with incidents involving medical calls, disturbances, suspicious activity, alarms, lost and found concerns, access control issues, and emergencies.
• Ensure reports, logs, and supporting documentation are completed accurately and on time.
• Maintain a visible security presence throughout public areas, back-of-house areas, exterior spaces, parking lots, and event areas.
• Monitor and use security systems, including CCTV, access control, key control, radio communications, and reporting tools.
• Support investigations by gathering information, reviewing available footage, documenting findings, and escalating concerns appropriately.
• Communicate professionally with officers, hotel leaders, guests, law enforcement, fire department, EMS, and other partners.
• Protect confidential guest, team member, and company information.
• Identify safety, security, and operational risks and recommend improvements.
• Support a department culture focused on prevention, safety, professionalism, accountability, and hospitality.
• Assist other departments as needed when security responsibilities are not compromised.
• Support the property’s POC/Manager-on-Duty (MOD) program.
• Perform other reasonable duties as assigned by the Security Manager or hotel leadership.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Colorado Family and Medical Leave Insurance Program (FAMLI).
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED