Hiring Event - Wireless Retail Store Manager

Cellular World-AT&T Authorized Retailer • Jacksonville, FL

1d • Onsite

About The Position

Cellular World, a leading AT&T authorized retailer, is seeking a motivated Assistant Sales Manager passionate about mobile technology. This full-time role supports the Retail Sales Manager in ensuring an excellent customer experience, exceeding sales metrics, managing assets, increasing profitability, and developing the sales team. The ideal candidate will be a tech-savvy, enthusiastic, and self-motivated team player with proven leadership skills.

Requirements

• Must have a valid driver's license and current auto insurance.
• Must attend all off-site promotional events during and after business hours.
• Must be at least 18 years of age.
• Must be able to pass a background check.
• Previous retail or customer service management required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods.
• Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Enjoy working in a team environment & engaging with consumers.
• Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Reliable transportation.

Nice To Haves

• Bilingual communication is a plus.

Responsibilities

• Follow the coaching and leadership of the Retail Sales Manager.
• Drive sales and customer satisfaction using At Your Service and Key Satisfaction drivers.
• Retain, implement, and train sales team behaviors.
• Meet and exceed monthly sales goals.
• Achieve personal sales goals as well as assist employees with closing sales and providing customer service.
• Observe customer experience to determine the focus of the AT&T Experience Steps.
• Ensure proper opening and closing of the retail location with completion of all open/close procedures.
• Ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Assist with ordering, receiving, and discrepancies, and complete daily, weekly, and month-end inventory counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide leadership, positive reinforcement, and coaching to promote the learning and growth of sales associates.
• Along with the Sales Manager, recognize top performers and lower performers to help contribute to overall store improvement.
• Participate in regular staff meetings to understand and train on promotions, goals, trends, and other relevant information.
• Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&T requirements.
• Use displays and interactive devices to enhance the customer experience.
• Meet and exceed performance expectations as an Assistant Manager to be considered as a candidate for promotion to Sales Manager.

Benefits

• Supportive team environment
• Tenure Increase Program
• PTO Accrual
• Growth opportunities
• Medical/Dental and Vision benefits options
• Long-term and short-term disability insurance benefits options
• 401(k) plan with a company contribution
• Employee discount on AT&T wireless service (up to 57% on up to 5 lines)
• Discounts on accessories and additional AT&T products and services
• New hire budget for Team Color apparel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed