Assistant Sales Manager
About The Position
The Assistant Sales Manager at Everstory Partners is a sales professional who leads by example and demonstrates a high level of customer care. The role shares best practices, fosters team and individual achievement, and models and coaches sales principles that help families consider options for their loved ones during a time of need. It oversees sales and service at a specific location and supports the training, scheduling, and performance of assigned Sales Staff and Family Service employees. The position also coordinates with other departments to address issues affecting the site and its customers. The role requires empathy and professionalism when working with grieving families. It includes a lucrative quarterly incentive plan with the ability to earn up to 100% of base salary. The position requires availability for some holidays, evenings, and weekends as needed.
Requirements
- One to two years of direct sales experience, preferably in the cemetery industry, or two to three years of experience outside the industry.
- At least one year of supervisory or management experience, preferably in a sales capacity.
- Ability to empathize with grieving families and maintain emotional intelligence and professionalism.
- Ability to implement effective methods for increasing sales in a competitive environment.
- Ability to influence, interact, and collaborate with people at all levels in a team environment.
- Strong organizational skills and the ability to complete tasks and assignments quickly and meet deadlines.
- High school diploma.
- Valid state driver's license.
- Availability to work some holidays, evenings, and weekends as needed.
Responsibilities
- Oversee sales and service at a specific location to maximize sales and attain assigned sales quotas.
- Coach and counsel assigned Sales Staff to support high-quality service for existing customers.
- Train assigned sales staff to improve presentations to current and potential customers.
- Review the prior day's results and appointments and recommend responses to issues that may have arisen.
- Meet with clients on and off site to develop Family History Folders, including information about associations and clubs, pallbearers, and family members.
- Schedule Family Service employees on a regular or rotating basis to ensure coverage at all times.
- Ensure staff offers at-need clients available options and services, including tours of the site and plot locations.
- Respond to routine and non-routine site problems, coordinating solutions with other departments as needed.
- Identify and share sales best practices while fostering team achievement and individual success.
Benefits
- Competitive benefits package for full-time employees.
- Base salary with a performance-driven bonus plan tied to cemetery and funeral revenue.
- Medical, dental, vision, life, accidental death and dismemberment (AD&D), and short-term disability (STD) insurance.
- Tuition reimbursement.
- Anniversary award for each year of service.
- Career advancement and training through the Aspiring Managers Program.
- Everstory Cares Employee Assistance Fund.
- Legend Award Program.
- Funeral and cemetery benefits.
- Employee referral bonus.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
