Assistant Returns Liaison

EMINENT • Cerritos, CA

3d

About The Position

The Assistant Returns Liaison is a full-time role responsible for upholding company policies while handling returns that fall outside the return policy and organizing returned-to-sender parcels. The position produces shipping labels, maintains records, supports and improves rejected-returns processes, and coordinates with other departments and Customer Service team members to resolve issues and promote customer satisfaction. The role may also assist in other areas as needed. Duties may change to accommodate business conditions and organizational goals.

Requirements

• High school diploma.
• Expert knowledge of REVOLVE Clothing's return policy and guidelines.
• Strong customer orientation and willingness to help.
• Strong verbal and written communication skills.
• Strong multitasking, prioritization, and organizational skills for record keeping.
• Knowledge of apparel construction, fabrication, and fashion categories.
• Ability to work required overtime when business needs warrant.
• Ability to navigate multiple systems proficiently.
• Computer proficiency.
• Proficient in English.

Nice To Haves

• Experience with Microsoft Word and Excel.
• Two or more years of warehouse or customer service experience.

Responsibilities

• Process returns and keep records for items that do not fall within return policy guidelines.
• Process and organize returned-to-sender parcels.
• Produce shipping labels for outgoing packages.
• Provide feedback on and help create systems and procedures for rejected returns.
• Keep current with new policies and procedures.
• Coordinate and follow up with other departments to ensure problems are resolved.
• Work with other Customer Service team members to promote customer satisfaction.
• Assist in other areas of the department or other departments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED