Assistant Retail Store Manager - Stan

Midwest Shoe Merchants • Glendale, WI

19h • Onsite

About The Position

Stan's Shoes in Glendale is looking for an Assistant Store Manager who loves working with people, knows how to sell, and is ready to help a team perform at its best. This is a hands-on sales leadership role. You'll work alongside the Store Manager to coach the team, drive sales, and deliver the personalized sit-and-fit experience Stan's has been known for for generations. You'll still sell-but your impact gets bigger when you help the people around you sell better, too. At Stan's, our leaders don't manage from the back room. You'll be on the floor with your team, setting the pace and helping turn great customer service into great sales results. You'll lead by example and deliver an exceptional customer experience, coach associates in real time on selling skills and customer interactions, help your team build confidence asking questions, making recommendations, and closing sales, keep associates focused on individual and store sales goals, recognize wins and use slower moments as opportunities to teach and develop, and step in when someone needs support with a customer or a challenging sale. We're looking for a leader who gets excited about helping the whole team get better. You don't need to walk in knowing everything about shoes. We'll teach you our products, brands, and fitting process. You'll learn to measure customers and lead our signature sit-and-fit consultation, recommend shoes and insoles based on fit, comfort, support, and lifestyle, build strong product knowledge and use it to make confident recommendations, and help your team strengthen their own fitting and product expertise. Our approach to sales is personal. We listen first, solve the customer's problem, and build the kind of trust that keeps people coming back. You'll partner closely with the Store Manager and take on greater leadership responsibility as you grow in the role. You'll serve as Manager on Duty and confidently lead the store when the Store Manager isn't present, support opening and closing procedures, help train and onboard new team members, assist with scheduling and maintaining strong floor coverage, oversee POS and cash-handling procedures, support merchandising and inventory accuracy, and keep the store organized, welcoming, and ready for customers.

Requirements

• Previous retail leadership experience as a Keyholder, Shift Lead, Sales Lead, Supervisor, Assistant Manager, or similar role
• A track record of working toward individual or team sales goals
• The ability to encourage, coach, and motivate coworkers
• Strong communication skills and the confidence to give direction when needed
• A positive, customer-first approach
• Reliability, organization, and follow-through
• Flexibility to work a full-time retail schedule, including evenings, weekends, and peak shopping periods
• Candidates may be required to undergo background and/or drug screening as a condition of employment.

Nice To Haves

• 2+ years of retail or customer-facing experience
• Experience in footwear, apparel, specialty retail, or commission sales is a plus

Responsibilities

• Lead by example and deliver an exceptional customer experience
• Coach associates in real time on selling skills and customer interactions
• Help your team build confidence asking questions, making recommendations, and closing sales
• Keep associates focused on individual and store sales goals
• Recognize wins and use slower moments as opportunities to teach and develop
• Step in when someone needs support with a customer or a challenging sale
• Measure customers and lead our signature sit-and-fit consultation
• Recommend shoes and insoles based on fit, comfort, support, and lifestyle
• Build strong product knowledge and use it to make confident recommendations
• Help your team strengthen their own fitting and product expertise
• Serve as Manager on Duty and confidently lead the store when the Store Manager isn't present
• Support opening and closing procedures
• Help train and onboard new team members
• Assist with scheduling and maintaining strong floor coverage
• Oversee POS and cash-handling procedures
• Support merchandising and inventory accuracy
• Keep the store organized, welcoming, and ready for customers

Benefits

• Health, dental, and vision insurance
• Pet insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k)
• Employee Assistance Program (EAP)
• Employee discount on premium footwear
• Race and event fee reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed