Assistant Retail Service Manager

First Farmers Bank & Trust•Terre Haute, IN

17h•Hybrid

About The Position

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions. Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care. With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people. At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit. Position Summary: The Assistant Retail Service Manager is responsible for ensuring the accuracy, completeness, and regulatory compliance of all Customer Identification Program (CIP) documentation in alignment with established retail polices and procedures. This role provides operational support across multiple Retail Operations functions and works closely with the AVP Retail Service manager to maintain consistent execution of branch standards. The position plays a key role in reviewing and supporting critical operational processes, including Teller Source Capture, Reg CC, Reg E, and New Account Denials. The Assistant Retail Service Manger also supports retail staff with balancing assistance, new account setup, and adherence to operational controls. This role requires strong attention to retail, and the ability to collaborate effectively with branch personnel to ensure accuracy, compliance, and exceptional service delivery.

Requirements

High school diploma or equivalent required
Minimum of one (1) year of experience in a banking role, including account opening and/or account review
Proficiency in Microsoft Word and Excel

Nice To Haves

Associate’s or Bachelor’s degree in Business, Finance, or a related field
Three (3) or more years of related experience in banking, sales, or retail deposit operations, with leadership or staff management exposure
Strong knowledge of financial institution policies and procedures, as well as applicable state and federal banking regulations
Experience in employee development, sales leadership, and operational management
Strong time management and organizational skills with the ability to prioritize multiple tasks and deadlines
Experience coordinating projects and working cross-functionally with internal teams and external clients
Ability to effectively interact with all levels of management and staff
Proven ability to work independently and collaboratively within a team environment
Excellent verbal and written communication skills

Responsibilities

Conduct thorough reviews of all New Name Records for CIP and new account documentation to ensure accuracy, completeness, and compliance with regulatory and internal policy requirements.
Identify and record any exceptions, assign follow-up actions, and maintain an organized tracking log.
Monitor all outstanding items to ensure full resolution within the required 30-day completion window for TRUE CIP exceptions, escalating overdue to high-risk exceptions as necessary to maintain compliance standards.
Assist with monitoring and reviewing processes related to Reg CC, Reg E, and other applicable regulation to ensure proper executions and documentation.
Provide support for Teller Source Capture to Retail Staff.
Provide guidance to retail staff on balancing issues, new account setup, and operational questions to ensure consistent branch performance.
Help ensure all retail processes and procedures are followed, documented, and executed according to policy.
Provide positive leadership and open communication for all Retail staff
Maintain complete understanding of all bank products and services
Responsible for helping to implement any new processes or procedures as directed by the AVP Retail Service Manager
All other job duties as assigned

Benefits

Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
Vision Coverage
Dental Coverage
Prescription Plan
Wellness Incentive – earn up to $25 per pay period toward premium reduction
Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
Short & Long-Term Disability Insurance – 100% employer-paid
401(k) Plan
Profit Sharing Stock Option
Health Savings Account (HSA) contributions for HDHP participants
Vacation time
Sick Time
Personal Day
11 Paid Holidays
Paid Bereavement
Paid time to volunteer (when representing FFBT and supervisor approved)
Voluntary Donated PTO Program
Employee Assistance Program
Travel Assistance Program
Educational Assistance Program
Corporate Discounts
Employee Referral Program
Stock Purchase Loan Option
Retirement Plan Counseling
Wellness Program
Gym Reimbursement
Employee Quarterly Recognition Program
AFLAC supplemental benefits
Cincinnati Life supplemental coverage
Family Medical Leave
Paid Bereavement Leave
Maternity Leave Policy