Assistant Retail Manager

EWC Corporate•Omaha, NE

3d•Onsite

About The Position

European Wax Center is seeking an Assistant Retail Manager to support the Center Manager in overseeing daily operations. This role involves motivating the team to meet performance goals and deliver exceptional guest experiences. It is a full-time, in-center leadership position focused on business growth and team development.

Requirements

1–2 years of experience (retail and/or beauty preferred, but not required)
Prior leadership experience with strong Associate coaching and development skills
Working knowledge of key performance indicators (KPIs) and how to leverage them to improve business results
Aspiration and readiness to develop into a Center Manager role within 6–12 months
Flexible availability is required to support business needs
Prior keyholder experience is a plus
Positive, friendly, and upbeat personality
Ability to thrive in a fun, fast-paced environment
Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach
Team player with strong communication skills
Must be open to supporting and/or transferring to neighboring locations and pursuing opportunities to grow with the company as we continue to expand
Ability to stand for extended periods, lift/move up to 25 lbs., and reach items stored at various heights
Flexible availability is required to support business needs, including a mix of opening, closing, and weekend shifts.
Assistant Center Managers are typically expected to work two Saturdays per month.

Nice To Haves

Retail and/or beauty experience preferred
Prior keyholder experience is a plus

Responsibilities

Lead the center’s business and team in the Center Manager’s absence, including during PTO, meetings, and other scheduled time away.
Understand center KPIs and use performance insights to identify opportunities, guide priorities, and drive results.
Meet and exceed Wax Pass and retail sales goals.
Coach Associates on effective selling behaviors and provide ongoing performance feedback and development.
Deliver an exceptional guest experience from check-in to check-out.
Lead guest experience follow-up, including reviewing and responding to guest returns daily as needed.
Partner with the Center Manager to resolve guest concerns in a timely manner.
Assist in daily operations, scheduling, and team support.
Assist with onboarding and training.
Ensure a high standard of cleanliness.
Motivate and coach team members to achieve success through performance, increased sales opportunities, and profitability.
Build lasting relationships with guests and team members.
Support center and market growth through grassroots marketing efforts, including distributing referral cards outside the center, completing contact follow-up, and helping Wax Specialists do the same.
Partner with the Center Manager to build networking relationships within the local community and create a strong pipeline of center talent.
Participate in local events to increase awareness and drive additional guest traffic.
Support center growth through sales and service excellence.
Take ownership and accountability for creating a positive work environment.
Celebrate positive Associate performance and partner with the Center Manager to identify performance opportunities for ongoing feedback and development.
Support the Center Manager in recruiting and training quality candidates who reflect the EWC brand and will deliver the desired results.