Assistant Retail Manager

EWC Corporate•Fort Lauderdale, FL

1d•Onsite

About The Position

European Wax Center is the nation's leading provider of out-of-home waxing services, with over 1,000 locations across the U.S. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident. As the Assistant Center Manager, you’ll support the Center Manager with overseeing daily center operations while motivating the team to meet performance goals and deliver exceptional guest experiences. This is a full-time, in-center leadership position.

Requirements

1–2 years of experience (retail and/or beauty preferred, but not required)
Prior leadership experience with strong Associate coaching and development skills
Working knowledge of key performance indicators (KPIs) and how to leverage them to improve business results
Interest in developing the leadership skills needed for future Center Manager opportunities
Flexible availability is required to support business needs
Prior keyholder experience is a plus
Positive, friendly, and upbeat personality
Ability to thrive in a fun, fast-paced environment
Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach
Team player with strong communication skills
Must be open to supporting and/or transferring to neighboring locations and pursuing opportunities to grow with the company as we continue to expand
Ability to stand for extended periods, lift/move up to 25 lbs., and reach items stored at various heights
Flexible availability is required to support business needs, including a mix of opening, closing, and weekend shifts.
Assistant Center Managers are typically expected to work two Saturdays per month.

Nice To Haves

We encourage you to apply even if you don't meet every qualification. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.

Responsibilities

Lead the center’s business and team in the Center Manager’s absence, including during PTO, meetings, and other scheduled time away
Understand center KPIs and use performance insights to identify opportunities, guide priorities, and drive results
Meet and exceed Wax Pass and retail sales goals
Coach Associates on effective selling behaviors and provide ongoing performance feedback and development
Deliver an exceptional guest experience from check-in to check-out
Lead guest experience follow-up, including reviewing and responding to guest returns daily as needed
Partner with the Center Manager to resolve guest concerns in a timely manner
Assist in daily operations, scheduling, and team support
Assist with onboarding and training
Ensure a high standard of cleanliness
Motivate and coach team members to achieve success through performance, increased sales opportunities, and profitability
Build lasting relationships with guests and team members
Support center and market growth through grassroots marketing efforts, including distributing referral cards outside the center, completing contact follow-up, and helping Wax Specialists do the same
Partner with the Center Manager to build networking relationships within the local community and create a strong pipeline of center talent
Participate in local events to increase awareness and drive additional guest traffic
Support center growth through sales and service excellence
Take ownership and accountability for creating a positive work environment
Celebrate positive Associate performance and partner with the Center Manager to identify performance opportunities for ongoing feedback and development
Support the Center Manager in recruiting and training quality candidates who reflect the EWC brand and will deliver the desired results