Retail Assistant Manager

The Spice & Tea Exchange•Lake Buena Vista, FL

18d•Onsite

About The Position

The Retail Assistant Manager will assist the General Retail Manager with overall store business objectives, including the achievement of sales, profitability goals, staffing, compliance, and daily operations. This individual will demonstrate excellent relationship building skills, with both internal and external partners clients, to establish an exceptional service culture. The Retail Assistant Manager will improve store operations and profitability while promoting consistency within and acting as a brand ambassador of The Spice & Tea Exchange® brand.

Requirements

High school diploma or equivalent.
Proven customer focus with stellar customer service.
3-5 years of high-volume retail management and leadership experience.
Adept in technology and retail supporting processes; skills including but not limited to: POS, Office Suite, Email and Web Access
Experience in inventory management, cycle counts, stock replenishment, shrink reduction, and pricing.
Drive sales performance and support achievement of store KPIs
Ability to utilize simple math skills to measure ingredients, read a scale and follow recipes.
Willingness to work nights, weekends, and Holidays
Ability to resolve operational issues quickly to minimize disruption.
Frequently communicates business practices, verbally and in writing, with ability to exchange accurate, concise, and consistent information, in English.

Nice To Haves

Core Values: Customer Centric; approachable, builds meaningful relationships, loves to help others. Intelligent; loves to learn and teach new things and share product knowledge with customers and staff. Energetic; engaged, proactive, coachable, focused, positive demeaner. Adaptability; open-minded, strategic thinker, team player, lead by example. Foodie; passionate for flavorful foods, spices, and blends. Wants to grow within a team; The Spice & Tea Exchange® promotes within.

Responsibilities

Drive a positive, customer-focused store culture.
Ensure each guest receives stellar customer service and is welcomed into the store and greeted.
Greet incoming customers, answer phone calls, and address customer complaints.
Operate register to complete sales and collect payment.
Maintain solid, accurate and current product knowledge to adequately promote products by reading applicable publications and attending required training activities.
Field customer questions concerning product information, price and uses for products.
Establish rapport with customers to ensure their return and/or word of mouth advertising.
Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
Supervise, train and assist Retail Sales Associates in customer service, store maintenance and product promotions.
Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with Distribution Center to ensure maximum efficiency in meeting sales goals.
Implement cross-training of employees to always maintain productivity.
Manage all controllable costs with a view to maintaining profitability.
Ensure the store always remains clean and presentable.
Assist General Retail Manager with operational processes and maintaining the store in conditions of excellence to attract and retain guests, create a positive environment for staff, and enable efficient operations and high productivity.
Drive yourself and the team to meet and exceed sales goals and standards of performance; hold staff accountable for meeting goals, and provide a fun, full-service shopping experience.
Maintain merchandise and product inventory levels throughout the store, e.g., on shelves, counters and tables, and containers.
Contribute to team effort, comply with operating standards and procedures pertaining to the daily operation of the store.
Help maintain store appearance by contributing toward daily routines.
Support General Retail Manager with communication with Disney support team and TSTE® operations team.