Assistant Retail Manager - Powell St

Dandelion Chocolate•San Francisco, CA

2d•Onsite

About The Position

Dandelion Chocolate is seeking an experienced Assistant Retail Manager to support the team and enhance the guest experience at their Powell Street retail stores. This role involves creating a world-class experience for all guests, collaborating with the team, troubleshooting daily operational issues, managing inventory, merchandising, and onboarding new team members. The Assistant Retail Manager will act as a support system for the team, jumping in to help wherever needed, and fostering a caring, stable, and supportive environment. This full-time, untipped position starts at $31 per hour.

Requirements

Availability and flexibility to work daytime, evening, and weekend shifts as needed for this full-time role.
At least one year of prior assistant management or leadership experience in a food, retail, or hospitality industry where world-class guest service is essential.
Experience dealing with tricky situations and maintaining a level head when the team needs it most.
Computer skills to develop checklists and training materials, maintain email filters, and check social media for recent reviews.
Ability to troubleshoot minor issues with equipment like ice machines or chocolate warmers and interface with service professionals.
Excellent verbal and written communication skills for handling guest issues, responding to emails, leading training programs, and building trust across departments.

Nice To Haves

A mature, team-oriented approach with enthusiasm for supporting the team and guest experience.
A 'Plan B' mindset for unexpected operational challenges.
A leadership style that balances rigor with empathetic soft skills and collaborative communication.
Experience building long-standing systems like checklists, guidelines, and documentation.
Ability to understand a team member's long-term motivation and help them map a career path.

Responsibilities

Maintain smooth daily operations by providing tools for team members to continuously improve, ensuring supplies and tools are available, keeping the space neat and organized, periodically auditing checklists, providing daily plans, preparing weekly deposits, assisting with payroll, and serving as a double-check on inventory, merchandising, and scheduling.
Maintain food and safety standards for health and safety compliance.
Proactively contribute ideas to optimize the space, work with the team to continually improve guest experiences, and streamline team operations.
Understand resources, delegate tasks, and work closely with the General Manager to ensure the highest levels of hospitality and minimize surprises.
Handle guest issues, step behind the espresso machine to make a cortado, or manage escalated guest issues while ensuring orders are placed on time.
Maintain a high level of hospitality and serve as a role model for the team.
Continually look for ways to improve the guest experience and delight visitors and team members alike.
Create systems that could be rolled out to new locations.
Create staffing plans that optimize efficiency and hospitality.
Learn to use tools such as When I Work, Square, and SKULabs to track sales, equipment, and purchases.
Perform other tasks as necessary.