Assistant Retail Bakery Manager

Wilson Farm Inc•Lexington, MA

just now•Onsite

About The Position

Wilson Farm, Lexington, MA is hiring an experienced Assistant Manager to join our Retail Bakery department! Our customers shop with us for our grocery selections; our fresh, locally grown produce, our highly regarded bakery, our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premise) and our courteous and helpful staff, providing an overall positive shopping experience for customers visiting the store. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience. We are hiring an experienced individual to join and successfully assist the Retail Bakery Manager with daily and weekly responsibilities as they relate to ensuring the highest level of customer service expected by our shoppers.

Requirements

Minimum 3 years of experience as a Shift Leader/Supervisor or current Assistant Manager in a retail food/bakery setting (e.g. Whole Foods, Wegmans, Starbucks, Panera Bread) leading staff and responsibility for product.
Customer service experience preferably in a retail food/bakery, food service, restaurant setting
Must be at least 18 years of age to hold this position.

Nice To Haves

Outstanding customer service skills, excellent work ethic
Enthusiastic, outgoing personality; positive attitude
Reliable/punctual - reliable transportation
Excellent communications skills – speaking with vendors, employees and most importantly, customer - answering the phone and in person
Ability to work well in a team environment with excellent interpersonal skills.

Responsibilities

Customer service, problem-solving/resolution and escalation as needed
Assist customers with selecting bakery products - special attention given to taking our custom cake orders and providing accurate detailed information to meet/exceed the customer's expectation.
Review daily/weekly/seasonal inventory of bakery products
Place orders with assigned vendors
Ensure pricing and accuracy of pricing of products occurs prior to stocking
Rotation of product to ensure freshness and expiration code compliance
Display planning with Retail Bakery Manager and coordination with other departments
Provide positive customer interactions in a friendly and helpful manner at all times
Assist the Retail Bakery Manager in leading and supporting Retail Bakery staff, providing clear direction and communicating department priorities, responsibilities, expectations, and operational changes.
Partner with the Retail Bakery Manager to coordinate employee scheduling and daily staffing needs, ensuring appropriate department coverage and managing meal/rest breaks, call-outs, and schedule changes to support smooth operations and excellent customer service.
Oversee and perform general clean up, organizing of department display/shelf area to maintain neat appearance
Other related tasks as assigned by Retail Bakery Manager