Assistant Restaurant Manager-Restaurant 1

Trump International Hotel and Tower Chicago•Chicago, IL

2d•$68,000 - $70,000•Onsite

About The Position

Assists the Food and Beverage Leadership team with the management, direction, and organization of restaurant operations to maintain high standards of food and beverage quality, service and associate and guest satisfaction to maximize profits through outstanding customer service.

Requirements

Thorough knowledge of restaurant operations and preparation techniques. Knowledge of beverage operations and wines.
Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
Ability to communicate in luxurious manner in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to access and input information using a moderately complex computer system.
Interpersonal skills to provide overall guest satisfaction.
Food Service Sanitation certification.
Alcohol Service permit (if state required).

Nice To Haves

Four year college degree is a plus.
Additional language ability is strongly preferred.

Responsibilities

Responsible for the daily operation of the restaurant. Ensure Forbes 5 star standards are being met. Ensure guest and associate satisfaction. Oversees set up of dining and service areas. Manages and monitors product quality and guest satisfaction in restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner. Assist in all areas of the floor operation.
Responsible for inventory.
Responsible for ensuring compliance with all policies and procedures that relate to the restaurant daily operation.
Attend mandatory meetings including divisional meetings, department meetings, staff meetings, etc.
This position may participate in the hotel's manager on duty program, which may require occasional weekend stay overs and full responsibility for the hotel.
Properly execute end of night revenue closeouts including all reports.
Requisition supplies to have an adequate supply on hand for the following shifts.
Participate in inventory procedures.
Open and close shifts in accordance with instructions.
Handle associate relations on each shift worked, finding solutions for call offs, tardiness and last minute daily problems.
Ensure all employees are following the correct break procedure.
In emergencies, perform in the capacity of any position supervised.
Perform other duties and responsibilities as assigned or required.