Assistant Restaurant Manager - Meadows Grille

Mystic Lake Casino Hotel•Prior Lake, MN

7d•Onsite

About The Position

Manages staff and activities of the food services operation of restaurant to ensure a pleasant guest experience and efficient operations. Applies high guest service standards. Assumes Restaurant Manager responsibilities to cover hours of operation.

Requirements

Any combination of post-high school restaurant education and/or restaurant experience to equal 3+ years.
2+ years of indirect people leadership or 1+ year of direct people leadership experience.
Certified Food Service Manager Certificate or ability to obtain within one (1) year of employment.
Effective in motivating and guiding staff, delegating tasks, and fostering a positive team environment.
Demonstrated ability to communicate clearly and effectively with staff, guests, and other stakeholders.
Skilled at identifying and resolving issues constructively and efficiently and managing conflict within the team and addressing issues with guests.
Experience with efficiently managing schedules, tasks, and resources in a fast-paced environment.
Experience with demand-based scheduling preferred.
Desire to build rapport with staff, guests, and other stakeholders.
Ability to adjust to changing situations, handle unexpected events and maintain composure and professionalism under pressure.

Responsibilities

Handles guest complaints and issues in a timely and professional manner.
Utilizes guest recovery strategies when appropriate.
Actively coaches team members to ensure excellent service delivery and ensure a positive guest experience.
Interact with guests to gauge satisfaction and improve service.
Order supplies and manage inventory levels, proactively communicate needs to Manager.
Partner with the culinary team to ensure high-quality food standards, including preparation and presentation.
Supervise and maintain restaurant cleanliness to meet safety, sanitation and hygiene standards.
Ensure staffing levels are appropriate based on business volumes through advance scheduling and during the shift.
Proactively provide suggestions and recommendations regarding ways to improve outlet operations.
Ensure all Front of House team members strictly adhere to all food safety guidelines and procedures.
Enforce health and safety regulations and ensuring compliance with sanitation guidelines.
Ensure compliance with all Gaming Enterprise policies, procedures and applicable regulations and laws.
Escalate concerns in a timely manner to leadership.
Ensure proper cash handling and compliance with tips and complimentary procedures.
Assist manager with preparing annual budget, controlling daily/monthly operational costs and driving outlet profitability.
Interviews and makes recommendations for hire and promotion of team members; plans and delivers onboarding and on-going training and development, assists with managing all aspect of continuous performance management for team members.
Ensures team member compliance with all timekeeping, tips and break policies and procedures weekly by thoroughly reviewing and auditing team member timecards.
Assist team members with duties (i.e., taking orders, serving food, seating guests) during peak times.