Assistant Restaurant Manager - Coastal Cask DJT Airport

Retail and Dining Positions•West Palm Beach, FL

1d•Onsite

About The Position

The Assistant Restaurant Manager at Coastal Cask supports restaurant operations in an airport dining environment. The role helps deliver positive guest experiences, maintain food quality and presentation, cleanliness, and grooming standards, and promote an engaged workforce through career development and learning. The manager is expected to be a visible presence for team members, guests, and airport partners; monitor team performance and operating systems; and adjust operations as needed. They investigate and resolve food-quality and service complaints, responding to guests and the General Manager with a resolution within 24 hours, and take appropriate action to turn dissatisfied guests into returning guests. The position also focuses on driving sales and profitability while adapting to changing circumstances and using problem-solving skills. The schedule is determined by business needs and requires availability for various shifts in a team-oriented, year-round operating environment.

Requirements

3–5 years of restaurant management experience; restaurant management experience of at least 3 years is required.
Obtain and maintain a current ServSafe Food Manager’s Certification within six months of hire or promotion.
Ability to lift at least 25 pounds and perform essential tasks including standing, bending, reaching, gripping, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in an environment with varying temperatures.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Proficiency in reading, writing, Microsoft Office, and mathematics.
Agree to work various shifts in a 7/365 team-oriented environment; schedule is determined by business needs.
Availability for day shifts, night shifts, and weekends.

Nice To Haves

A combination of practical experience and education may be considered as an alternative.

Responsibilities

Maintain restaurant cleanliness, food quality and presentation, and grooming standards.
Be a visible and available presence for team members, guests, and airport partners.
Monitor team performance and operational systems and make adjustments as needed.
Ensure positive guest service in all areas.
Investigate and resolve food-quality and service complaints, responding to guests and the General Manager with a resolution within 24 hours.
Take appropriate actions to turn dissatisfied guests into returning guests.
Drive top-line sales and profitability.
Adapt to changing circumstances and use problem-solving skills and resourcefulness to address situations.
Promote an engaged workforce, career development, and learning.