Assistant Restaurant Manager at Dunkin

SSP•Chicago, IL

3d•$64,000 - $67,000•Onsite

About The Position

Join Dunkin' at MDW Airport, a high-volume, quick-service café serving fresh coffee, espresso drinks, donuts, and breakfast favorites to travelers on the go. As an Assistant Restaurant Manager, you will partner with the General Manager to lead daily operations, drive team performance, and ensure every guest receives fast, friendly, and accurate service in a fast-paced airport environment. This role is ideal for someone who thrives in high-volume quick-service operations, enjoys leading teams on the floor, and takes ownership of both speed of service and operational execution.

Requirements

2+ years of restaurant management experience in quick-service, coffee, or high-volume food and beverage
Experience leading teams, managing labor, and controlling costs
Knowledge of food safety standards such as HACCP or ServSafe
Strong communication and leadership skills
Ability to work flexible shifts, including early mornings, evenings, and weekends

Nice To Haves

Experience with Dunkin' or another national franchise brand preferred

Responsibilities

Lead daily restaurant operations, including early morning openings, peak rush periods, and closing
Coach, develop, and schedule team members to deliver fast and consistent guest service
Maintain Dunkin' brand standards for beverage quality, food presentation, and cleanliness
Monitor speed of service and adjust staffing to meet peak travel demand
Ensure compliance with all health, safety, and sanitation regulations
Manage inventory, ordering, and cost controls
Oversee cash handling and ensure accurate reporting
Resolve guest concerns quickly and professionally
Support a positive team culture focused on accountability and performance