Assistant Restaurant General Manager

MPM Macon•Fort Myers, FL

10h•Onsite

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. The Restaurant Assistant General Manager will be responsible for the direct supervision of all the daily operations in the Ella Mae's Diner restaurant to include restaurant, coffee shop, banquets, and room service as directed by the General Manager and to ensure exceptional service to all guests that is consistent and continually in accordance to its standards.

Requirements

Previous experience in a food and beverage management role
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to effectively present information to individuals or groups
Proficient with Microsoft Office programs a must, Marriott systems a plus

Nice To Haves

2 years degree or higher preferred

Responsibilities

Manage day to day operations, ensuring quality service standards are met and the guest experience is exceptional
Use proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.
Assist the General Manager with any functions within the restaurant and any banquet functions
Manage the restaurant from the arrival to the completion of the experience to ensure positive guest retention
Responsible for the daily function of the restaurant operations
Open and close shifts in accordance with the managers’ checklist
Conduct daily huddles to inform team of the hotel happenings, announcements, daily specials, etc.
Ensure team is in proper uniform/approved attire
Rotate server stations in a fair manner
Solve issues such as call outs or any other daily issues that should arise with team members
Remain on the floor during meal periods to meet with guests to solicit feedback on the service, quality of food, and the overall impression of the experience
Ensure that scheduled functions are complete and are set up accurately
Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction
Find solutions to guest issues such as quality of food and service, long wait times, etc.
Ensure guest privacy and security by correctly following hotel procedures
Attempt to limit problems and liability related to customers' drinking by following TIPS practices
Ensure team members are aware of all applicable laws regarding alcoholic beverages
Monitor beverage staff to ensure proper portion control and maintain low beverage cost
Follow SafeStaff sanitary compliance throughout all areas
Monitor payroll hours and the flow of business, making cuts appropriately as to not negatively affect the level of service
Ensure daily side work has been completed prior to staff leaving
Communicate any issues with managers and the next shift
Create a positive atmosphere for guest relations and teamwork
Assist in maintaining a motivated, interactive, positive team
Maintain professionalism with all team members, managers, and guests
Ensure team members are treated fairly and equitably; prioritize team member retention
Train, motivate, coach, counsel, and discipline all F&B team members according to Hotel standards with Human Resource’s assistance
Strive daily to improve service skills with all team members within the department
Ensure compliance with all F&B policies and procedures by training, supervision, and follow- up using a “hands on” approach
Monitor and track team member performance to ensure a “whole picture” review session
Maintain a professional working relationship and promote open lines of communication with all Luminary Hotel management and team members
Communicate and maintain positive inter-departmental relations
Assist with the F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the General Manager and Director of Food & Beverage when required
Review staffing levels to ensure exceptional guest service, meeting of operational needs, and financial objectives are being met
Review all F&B team members’ hours worked for payroll compilation and submit to accounting on a timely basis
Control costs by conducting daily/monthly par checks and inventory to review portion control and reduce waste
Assist General Manager with Month End Inventory as well as any other any other inventory requests as directed by General Manager or Director of F&B
Uphold required pars of all restaurant and bar supplies to ensure there is no interruption of service by conducting weekly/monthly inventories on a timely basis
Maintain and monitor “Lost and Found” procedures and policies according to standards
Responsible for sales and profit in the area
Comply at all times with Hotel's standards and regulations to encourage safe and efficient hotel operations
Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available
Maintain compliance with Hotel core values
Maintain regular attendance in compliance with Hotel's policy; following a schedule which will vary according to the needs of the hotel and may require a varying weekly schedule
Cover General Manager shifts on their days off
Maintain high standards of personal appearance and grooming which includes wearing proper professional attire
Attend meetings as necessary
Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and investors