Assistant Resident Manager

Realstar • Toronto, ON

1d • Onsite

About The Position

Realstar is seeking an Assistant Resident Manager to live and work at one of their properties. This position requires living on-site and working four weekdays each week, every second weekend, and being on-call some evenings. This is for an existing vacant position within the organization.

Requirements

• Strong customer service skills
• Good written and verbal communication skills
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English and French (applicable to Quebec only)

Nice To Haves

• Previous or similar property management experience an asset

Responsibilities

• Greet and interact with residents in a friendly and professional manner.
• Promote a welcoming atmosphere.
• Demonstrate excellent customer service and a "can-do" attitude.
• Attend to resident concerns and service requests within 24 hours.
• Follow up with residents to ensure a high level of customer satisfaction.
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to supporting daily operations.
• Organize, promote, and execute resident events (i.e. holiday parties & summer barbeques).
• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops.
• Knowledge and safe handling of cleaning chemicals.
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready.
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris.
• Monitor and clean garbage chutes, garbage and recycling rooms.
• Collection of garbage and recycling bins in coordination with the city waste schedule.
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS).
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways.
• Assist residents on how to complete maintenance requests through the proper channels.
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies.
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action.
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance.
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required.

Benefits

• Base Compensation is $40,000-$42,000. This includes an apartment suite (taxable benefit).
• Employer paid benefits
• Quarterly bonuses based on property performance
• Annual bonuses based on personal performance
• Extensive and ongoing training programs and a work-smart environment
• Gym membership discount
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed